Call Center Support Specialist

Specialty Underwriters LLC is looking for a qualified and dedicated employee who wants to grow in a service-oriented organization. This position manages a broad range of equipment maintenance for healthcare, scientific research, university, banking and governmental clients.

• Receive inbound telephone calls, coordinate service and manage the maintenance repair process for accounts throughout the United States
• Evaluate service events and negotiate a positive outcome to the mutual benefit of our company and our client
• Source alternative service and part providers to drive service quality up and costs down
• Be a technical resource to sales, account managers and other operational departments
• Network with our clients and service providers to further develop our pool of service and part suppliers

• Knowledge of equipment maintenance and part sourcing for hospital, laboratory and IT environments is beneficial
• Strong problem-solving abilities while making practical decisions
• Be able to manage multiple tasks at one time including navigating phone & computer systems while on calls
• Must be able to deliver a high level of customer service over the phone
• Recognize the importance of client satisfaction and work to achieve this daily
• Prior call center experience beneficial but not require
• Effective phone skills while dealing with internal and external customers
• Effective communication skills (verbal and written)
• Proficient in MS Office products, multiple computer applications and the Internet.
• Education:
  
  Associates Degree in related field or one to three years' equivalent work experience.

• Variable first shift hours Monday through Friday.
• Must be able to periodically provide after hours on call support

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities