Customer Service Specialist
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, CRM Systems & Management, Client Relationship Management
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Customer Service SpecialistSG&A Oak Creek, WI, US
2 days ago Requisition
Salary Range: $20.00 To $27.00 Hourly
Are you someone who thrives on solving problems
, building strong customer relationships, and being the go-to expert others rely on? Do you love working in a fast-paced environment where no two days are the same? If so, we’d love to meet you!
We’re looking for an energetic, customer-obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers-while also serving as a mentor and leader within our Customer Service team.
What You’ll Be DoingAs a Customer Service Specialist
, you’ll play a critical role in delivering a best-in-class customer experience from order entry to final delivery.
- Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
- Proactively review open orders and communicate changes before customers have to ask
- Create shipping releases and manage expedited shipments when needed
- Process returns, credits, samples, and pricing requests with speed and accuracy
- Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)
- Maintain customer data and contacts in Salesforce CRM
- Capture customer insights, interactions, and trends to drive continuous improvement
- Escalate and resolve system, process, or order issues - seeing them through to closure
- Maintain strong product and process knowledge
- Lead customer meetings focused on open orders, inventory, and service performance
- Create custom reports, spreadsheets, SOPs, and training materials
- Assist Sales with onboarding new customers and managing high-level accounts
- Lead or participate in special projects that improve customer service processes company-wide
- Exceptional customer-facing communication and listening skills
- Action-oriented, diplomatic, and comfortable working with urgency
- Positive, patient, and team-focused attitude
- Strong problem-solver who thrives on challenges
- Ability to juggle multiple priorities in a fast-paced manufacturing environment
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