Fraud Analyst II; Part time

Fraud Analyst II (Part Time)

Guardian Credit Union is seeking a Part‑time Fraud Analyst II to support our Member Services and compliance teams. The role is supervised by the VP of Member Services and focuses on fraud detection, investigation, and BSA compliance.

• Respond to internal and external member requests for ATM/Debit Card services.
• Follow up on possible fraudulent activity and process daily and monthly fraud‑related reports.
• Monitor new account activity and take action to close or freeze accounts when warranted.
• Investigate and document possible fraud and suspected criminal misconduct, including kiting and forgery.
• Report all criminal misconduct to management and coordinate with law enforcement on investigations.
• Research and resolve member service inquiries in a timely and accurate manner.
• Provide compliance training and technical assistance to branch staff to reduce fraud.
• Assist in training sessions for staff meetings and keep staff informed about crime alerts, scams, and potential losses.
• Handle debit disputes and process/debit card service requests, including card blocking rules and fraud alerts.
• Contact members with negative balances via telephone and mail, determine reasons for negative balances, and take appropriate actions to restore positive balances.
• Complete all Verafin alerts/cases and perform Customer Due Diligence, Enhanced Due Diligence, and secure additional member documentation when required.

• Serve as a backup for department personnel.
• Collect and maintain records for all subpoena requests with audit assistance.
• Perform other departmental duties as assigned.
• Cross‑sell credit union services when appropriate.

• High school diploma or equivalent.
• Minimum of 2 years’ experience in a credit union or other financial institution.
• Working knowledge of Fraud and BSA functions with CBSAP Certification preferred.
• Professional, well‑developed interpersonal skills and a strong member focus.
• Ability to handle confidential information with discretion, maintain composure under pressure, and present a courteous telephone and business‑like manner.
• Strong ability to interpret and explain credit union policies and policy violations to member accounts.
• Thorough knowledge of credit union services with the ability to cross‑sell or refer services effectively.
• Professional, business‑like appearance and manner; bondable.

The position is performed in an office setting, requiring the ability to remain stationary 75% of the time, move around the office, lift up to 20 lb, and constantly operate a computer and other office equipment.

Part‑time: approximately 25 hours per week, Monday through Friday, 8:00 a.m. – 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. – 12:30 p.m.

Apply online at Guardian Credit Union Careers.