Manager, IT

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Full Time Management Oak Creek, WI, US

Salary Range: $ To $ Annually

At Arena, we turn bold ideas into unforgettable experiences. Our teams design, build, and deliver world‑class event spaces for global names like Formula 1, the Ryder Cup, and the PGA Tour — and we do it on some of the biggest stages in the world.

With projects across the US, UK, Middle East, and Asia, you’ll gain hands‑on experience, work with industry experts, and see your work come to life in real time. If you’re looking for a fast‑paced environment, real responsibility, and the chance to be part of something exciting from day one, Arena is the place to grow your career.

Every event we deliver runs on technology that has to work the first time, whether that’s in our offices, across our warehouses, or at a site that only exists for a few weeks. As our IT Manager, you’ll be the go‑to technology leader who makes that happen. You’ll lead a small, talented team and still roll up your sleeves on the systems, security, and support that keep Arena moving.

• A front-row seat to world-class live events, where your work powers everything from our offices to temporary event sites
• Real ownership from day one: you’ll lead IT for the Arena Americas team and shape where our technology goes next
• A hands‑on leadership role that blends coaching a team, solving real problems, and building for the future
• The chance to put automation and AI to work, and build a practical roadmap that grows with the business
• A company that promotes from within and rewards people who take ownership and sweat the details

• Lead, coach, and grow a small IT team (help desk, systems, and support), setting clear priorities, celebrating wins, and pitching in on the day‑to‑day work alongside them
• Keep our networks, servers, cloud services, and devices reliable, secure, and ready to go, from our offices and warehouses to short-term event sites
• Run a responsive help desk, resolve escalations quickly, and make sure teammates get the support they need to do their best work
• Partner with operations, finance, HR, and project teams to turn what they need into practical, right‑sized technology solutions
• Manage and improve our core business applications (ERP, project management, and asset tracking tools), leading upgrades, integrations, and training, and supporting the reporting that helps leaders make faster, smarter decisions
• Champion cybersecurity and data protection through strong access controls, backups, incident response and business continuity plans, and a security‑aware culture
• Plan and manage the IT budget, track spend, and make smart investments that deliver real value
• Build strong relationships with technology vendors and partners, and manage contracts, licenses, and service levels so we get great performance and value
• Advise leadership on emerging technology and help integrate new teams, locations, and businesses as we grow

We’re looking for a hands‑on, people‑first technology leader who loves solving problems and can explain tech in plain English.

• 7+ years of progressive IT experience, including at least 2 years leading or supervising a team
• A bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands‑on experience
• Hands‑on expertise with Microsoft 365, Windows server and desktop environments, networking (LAN, WAN, and Wi‑Fi), and cloud platforms like Azure or AWS
• Working knowledge of cybersecurity best practices, including endpoint protection, access…