Account Manager

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About KEI: Since 1926, KEI has been enhancing the beauty and functionality of Wisconsin’s outdoor spaces. Headquartered in Oak Creek, we deliver full-service landscape management across the region—from streetscapes in Milwaukee to sports fields, corporate campuses, HOAs, healthcare, and educational institutions.

KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long‑term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEI’s full suite of services. This role requires a blend of strong customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its promise of excellence.

• Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.
• Build trust and credibility through regular site visits, proactive communication, and responsive problem‑solving.
• Conduct property walks with clients to identify opportunities for enhancements and improvements.

• Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.
• Monitor quality standards and ensure crews are aligned with KEI’s service expectations.
• Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.

• Identify and propose enhancement opportunities to improve client properties and expand KEI’s scope of work.
• Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.
• Collaborate with the Business Developer to pursue additional work within assigned accounts.

• Monitor account budgets, profitability, and billing accuracy.
• Ensure timely contract renewals and assist with client retention strategies.
• Track client satisfaction through surveys and feedback, taking proactive steps to maintain long‑term relationships.

• Bachelor’s degree in Horticulture, Landscape Management, Business, or related field preferred.
• 3+ years of experience in landscape account management, customer service, or related role.
• Strong knowledge of horticulture, turf care, irrigation systems, and snow/ice management practices.
• Excellent communication, negotiation, and organizational skills.
• Proven ability to manage multiple clients and priorities in a fast‑paced environment.
• Self‑motivated, proactive, and committed to providing exceptional client experiences.
• Proficiency with CRM and work order management software is a plus.

• Competitive salary commensurate with qualifications, plus performance incentives
• Company‑assigned vehicle and employer‑provided cell phone
• Paid Personal Time Off (PTO) and six paid holidays
• Employer‑subsidized health, dental, and vision insurance
• 401(k) plan with employer match
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage
• Membership in leading industry trade organizations