Assistant Service Manager

To implement, inspire, manage, support, and hold subordinates accountable for customer service, timely and accurate repairs, in a safe and desirable atmosphere. Assisting the Service Manager in meeting forecasted goals.

• Direct management team on solving any customer or employee issues that may occur after hours – on call.
• Facilitate and support service management in review process for technicians.
• Implement, manage changes to and hold employees accountable for following the procedures outlined in the procedure manual.
• Solve and resolve customer disputes.
• Manage follow-up on high profile/timely repair issues.
• Support, counsel and discipline service staff and technicians.
• Manage internal building and equipment budget and safety issues for service.
• Monitor and manage incentives and efficiency among technicians and support staff.
• Manage authorizations for repairs for department.
• Diagnosis, implement and provide training for support staff using tools available.
• Manage technician training.
• Research, follow-up and hold foreman and technicians accountable for comebacks.
• Responsible for housekeeping and safety issues.
• Participate in the interview process for technicians.
• Facilitate, implement, and support tech growth and development.
• Measure, complete and communicate performance of service management staff.
• Manage service vehicle upkeep and maintenance.
• Address IT issues for service department.
• Handle all shop tooling issues – ordering, fixing, etc.
• Follow-up, assist and collect on past due account receivable issues related to service.
• Manage liquid spills on lot/shop.
• Manage the scrap metal account.
• Approve or deny and maintain the schedule for time off request.
• Answer phones for service as needed.
• Regular onsite attendance is required.
• All other duties as assigned by your supervisor.

• Indoor and outdoor environment.
• Will be exposed to noise, dust, exhaust fumes, paint and other hazardous and nonhazardous materials.

• Frequently lift and/or move up to 25 lbs.
• Occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and smell.
• Ability to work under pressure, meet deadlines, and be flexible in working on multiple quotes simultaneously.
• Ability to communicate with a wide variety of individuals and handle difficult situations as they arise.

• High school diploma or equivalent
• Strong p.c. skills in Microsoft Word, Excel and preferably ADP Business Systems.
• Strong, proven, leadership, communication, organizational and customer service skills.
• Propensity for detail.
• Ability to type at least 25 wpm on a word processor.
• Ability to carry on simultaneously a variety of duties.

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.