IT Technician-NonEx

Select how often (in days) to receive an alert:

Pay Range:

Oak Grove:
Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

The IT Technician-Non reports directly to the Sr. Director of IT and helps ensure that the technology needs of the various departments on the property are met. This position will have a primary focus on the operation, maintenance, and support of the property's Audio/Visual systems. The technician will also serve as a member of the IT Team and, when not engaged in A/V responsibilities, will assist with the support of computer systems, back-office and front-of-house applications, telecommunications, networking, and other technology resources throughout the property.

#Oak Grove

• Maintains, operates, and troubleshoots Audio/Visual systems throughout the property, including televisions, projectors, video walls, digital signage, distributed audio, speakers, microphones, wireless microphone systems, and related A/V equipment.
• Works directly with vendors and technical support providers to diagnose and resolve A/V hardware and software issues requiring escalation.
• Provides technical A/V support for meetings, special events, entertainment, and other property functions as needed.
• Troubleshoots audio, video, signal distribution, connectivity, and control-system issues and performs basic configuration and equipment replacement when necessary.
• Supports and maintains A/V platforms and technologies including QSC, Dante, Shure wireless systems, Triple Play, Bright Sign digital signage, Rockbot, and other property A/V systems.
• Performs routine inspection and preventative maintenance of A/V equipment to identify potential issues before they impact property operations or events.
• Provides A/V setup, operation, troubleshooting, and technical support for property meetings, conferences, entertainment, concerts, and special events, including nights, weekends, and holidays as required.
• Assists the IT Team with installation, configuration, and support of computers, printers, telephones, and other technology equipment when not engaged in primary A/V responsibilities.
• Installs and troubleshoots company-approved software and web applications.
• Provides quality customer service to users through problem resolution, process demonstration, and proactive solutions that help reduce recurring issues.
• Educates users to reduce recurring issues by offering solutions to problems in a proactive way
• Provides onsite technology support for the property, including weekend, holiday, and night-shift work as required.
• Supports server-based systems across all departments
• Creates and maintains technical documentation
• Other duties as assigned.

• Oral and written communication skills
• Excellent internal and external guest service
• Willingness to assume overall responsibility relative to the performance of the IT department
• Ability to work independently during events or outages while effectively communicating with IT leadership, property departments, and vendors.
• Basic understanding of IP networking as it relates to modern A/V systems and devices.
• Ability to read and understand basic A/V signal-flow diagrams and technical documentation.
• Strong troubleshooting and problem-solving skills with the ability to diagnose issues involving audio, video, cabling, networking, and connected devices.
• Available to work when needed, including weekends, holidays, and nights

• Two or more years of experience in Information…