Accounts Representative

Heritage Bank currently has an exciting opportunity to join our organization! At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Oak Harbor Branch is seeking a New Accounts Representative to help customers meet their financial goals by providing exceptional customer service, opening new accounts, and actively participating in branch sales activities.

The position is Full Time; typical schedule:
Monday‑Thursday 8:30 a.m.–5:15 p.m. Friday 8:30 a.m.–5:30 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

This position is fully onsite in Oak Harbor, WA.

Level I: $20.00–$23.84–$28.61 per hour

Level II: $20.50–$25.62–$30.75 per hour

Depending on qualifications and experience, New Accounts Representative I or II may be considered.

• Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards.
• Open new accounts in accordance with all account opening and account ownership verification procedures and compliance requirements. Actively grow and cross‑sell business transaction accounts as well as all bank products and services.
• Partner with other lines of business to meet customer needs and to achieve established production goals.
• Develop and maintain an in‑depth knowledge of current Bank products and services.
• Maintain confidentiality when handling customer requests and transactions.
• Ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Participate in branch functions and community activities to promote the Bank’s image and growth.
• Receive checks and cash for deposit, verify amounts and endorsements, enter all necessary information in data processing system, issue receipts, cash checks and pay out money upon verification standards and balance in an accurate and complete manner.
• Place holds on accounts as required and complete appropriate documentation for holds placed.

• Level I: 1+ years recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry – required.
• Level II: 2+ years recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry – required.
• In‑depth working knowledge of related statutory banking and compliance regulations, operational policies and procedures and the Bank's products and services.
• Detail oriented with strong organizational, problem‑solving and time‑management skills.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills. Multi‑lingual is a plus, but not required.
• Understanding and working knowledge of core processing/operating systems, i.e., Fiserv, DNA; with the ability to learn and adapt to new technologies quickly.
• The position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re‑registration thereafter.
• Valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job‑related essential functions and attend required training.

• Climate controlled office environment.
• Work requires regular attendance, punctuality and adherence to an agreed‑upon schedule with willingness to work a flexible and/or rotating schedule.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) – receives detailed instruction to minimize risk.

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi‑line telephone, photocopier, scanner,…