Temporary Medical Appointment Clerk

MEDICAL APPOINTMENT CLERK

Oak Harbor, WA

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran‑Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman‑Owned Small Business (EDWOSB), and a Woman‑Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington, DC, and Atlanta.

Our website is (Use the "Apply for this Job" box below)..

AAI is actively recruiting a Medical Appointment Clerk to perform in the Naval Health Clinic (NHC) Oak Harbor, which is located on Naval Air Station Whidbey Island (NASWI). NHC Oak Harbor optimizes lethality for worldwide contingencies onboard Naval Air Station Whidbey Island by providing quality, cost‑effective health services in support of the medical and dental requirements of 50 tenant commands, including 22 Squadrons;

over 9,000 active‑duty service members, 17,939 beneficiaries, and approximately 9,000 veterans. NASWI, Patrol and Reconnaissance Wing TEN (P3s/EP3s/P8s), the Electronic Attack Wing (EA-18G Growlers), and NHC Oak Harbor are known as Team Whidbey. In addition, NHC Oak Harbor supports Navy‑led Search and Rescue operations in the greater Pacific Northwest and Commander Navy Installations Northwest Emergency Response Services. Active‑duty service members attached to NHC Oak Harbor also augment medical power across operational platforms.

• The Medical Appointment Clerk will schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Work Environment/Physical Requirements. The work is mainly sedentary but may require walking, bending, standing, and/or carrying light items such as files, manuals, and medical records.
• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care time frames during the allocation of standard appointment types. Conduct patient intake, cancellations, rescheduling, and follow‑up appointments.
• Maintains appointment schedules using a government computer system, Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
• Maintains accurate and up‑to‑date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic patient demographic information prior to booking appointments for patients. Makes required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides the patient with specific visit instructions.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders, no‑shows, or reschedule/cancellations.
• Shall burn radiologic images onto a compact disc for outside requesting medical facilities, external organizations, and for patients requesting a copy of their images, in accordance with…