Patient Registrar

Patient Registrar

Rehabilitation Care PT North, Oak Harbor, WA, Service / Support, Full‑time, 8‑hour days Monday‑Friday, FTE 1, posted 12/31/2025, Req # 16466,

Work Location:

Onsite.

The Patient Registrar supports the mission of providing quality healthcare to the patients of Whidbey Health and Clinics by being a professional and personable first point of contact for all patients and visitors providing assistance with reception, scheduling and patient registration. This position is a vital member of the patient care team facilitating an optimal flow of patients, is responsible for the efficient and orderly registration and scheduling of patients, and ensures that accurate patient demographic and insurance information is obtained at the time of registration.

The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates.

• Patient Access
  • Conducts patient interviews for registration to include, but not limited to the following:
  • Completes thorough and accurate registration of patients including insurance verification for all Laboratory and Diagnostic Imaging visits, Emergency Room visits, and EMS calls.
  • Completes pre‑registration and insurance verification over the phone with patients for scheduled appointments and surgeries.
  • Maintains patient schedule for Whidbey Family Birthplace. Schedules or reschedules appointments within established guidelines for specific appointments.
  • Conducts patient rounds in patient care areas as necessary to complete registration process.
  • Assisting other departments with patient registration process and answering questions as needed.
  • Prints labels and identifying wrist bands for patients, may deliver to patient care areas as needed.
  • Acts as a liaison with other departments and facilities to ensure all demographic and insurance information is accurate to complete the registration process.
  • Obtains all necessary releases (e.g. consent to treat, conditions of admission, confidential release when indicated, insurance messages) and obtains witness signatures as needed.
  • Provides self‑pay patients with application for charity care and refers them to the Financial Advocate. Also refers MVA accounts to the Financial Advocate.
  • Refers to the Insurance Verifier when unable to obtain insurance verification via online portals.
  • Collects and returns patient valuables per department procedure.
  • May collect co‑pays and deductibles from patients or refer to PFS Representative.
• Operates the Main Hospital Switchboard
  • Answers all incoming calls promptly, professionally and courteously and transfers to appropriate destination.
  • Utilizes overhead paging system appropriately and as necessary to support department functions.
  • Welcomes all patients and visitors to the organization, providing directional and informational assistance.
  • Sets up appointments for patients or community members to meet with the SHIBA representative.
  • Prepares remit folders for current usage and prepares outdated folders for storage.
  • Balances cash on hand at beginning and end of the shift to account for monies received.
  • Receives and records payments and cafeteria monies.
  • Balances ledger and receipts daily, completes deposit.
  • Receives patient valuables and stores them in a safe, releasing them following the valuable procedure.
  • Provides assistance to Patient Access staff as needed to ensure coverage and support department functions.
  • Facilitates optimal patient flow and assists with patient reception to include, but not limited to the following:
  • Welcomes all patients and visitors to the organization, providing directional and informational assistance.
  • Orders and maintains office supplies and forms.
  • Receives and distributes incoming office mail.
  • May be required to provide additional backup to the Patient Registrar assigned to cover the Switchboard during daytime hours on an as‑needed basis to support department functions.
  • In lieu of a Patient Registrar designated to cover the Switchboard, responsible for answering all incoming calls to the facility in the evening, nighttime and weekend…