Information Technology System Administrator

Overview

IT Systems & Operations Administrator –

Location:

Oak Park, MI

Image One provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States, helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. We hire awesome people who strive to deliver extraordinary service. We’re looking for an experienced IT Systems & Operations Administrator to join our growing team.

Imagine working in a place where your manager truly believes in your personal and professional development. It’s not imaginary. It’s image

One. We have an award-winning company culture and offer opportunities for professional development, financial stability and personal fulfillment. We invest in your success with annual Vision and Goals Worksheets and leadership support to help you reach your ambitions. We strive for life balance and foster a supportive, open environment.

We believe in open communication and open book management, so you will understand our financials and be rewarded through our profit bonus program.

• Maintain regular and routine attendance, either onsite or remotely as scheduled.
• Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
• Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
• Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
• Administer core business systems including Microsoft 365, ERP, CRM (Sales Chain), Laserfiche, workflow tools, and security platforms.
• Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
• Collaborate with the MSP on infrastructure maintenance, incident response, and system upgrades.
• Coordinate vendor support for third-party applications (e.g., Hub Spot, ECI, Sales Chain, etc.).
• Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
• Provide emergency after-hours support when required.
• Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
• Prepare and deliver ad hoc and routine IT reports for leadership and operational review.

• 3–5 years of IT support, systems administration, or related technical role
• Experience with IT service management, infrastructure monitoring, and ticketing systems
• Preferred:
  CompTIA A+, Network+, Security +
• Microsoft or Cisco Certification
• SQL Certification
• Hands on knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT ticket systems
• Management/Knowledge of Huntress MDR Software, VMware
• Power PDF and general management/oversight of 3rd party software
• Hands on knowledge of rack mounts, tower servers, UPS, access points, and cabling infrastructure
• Excellent communication skills, both written and verbal

• Amazing workplace culture
• Medical, Prescription Drug, Dental and Vision Benefits
• Health Savings Account benefits
• Matching 401K savings instrument
• Paid Time Off Program
• Additional Days Off - Community Service Day, Your Birthday and We Care Friday — one surprise Friday off

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Repair and Maintenance