Project Manager, Operations Manager, Program ​/ Project Manager

Plans, organizes, directs, and controls project activities required for effective management of installation projects. Supervises installation labor and sub-contractors. Estimates, prices and processes job change orders. Works with job cost, management reports and tools to define project problems to assure project profitability. Is responsible for the quality of installation according to customer requirements and D/A Central’s standards.

Reports to the Director of Operations or the Branch Operations Manager.

• Conducts the site validation of the scope of work meeting with the customer.
• Works with engineering department on design and drafting phases of jobs, maintains current job plans and specifications.
• Coordinates the procurement of materials, supplies and services, to assure timely delivery to job site.
• Maintains construction schedule and coordinates task scheduling with other trades.
• Establishes accountability and chain of command with D/A field staff and provides clear and concise instruction.
• Maintains all records of job status, job changes, material flow and other control records and provides up-to-date information for the preparation and processing of reports for internal and external use.
• Assists as directed in the estimating of projects the company is bidding.
• Meets and communicates with selected key accounts to manage projects quoted and deliver project status updates.
• Walks job site to ensure quality installation.
• Responsible for all communication to customer, including significant changes, throughout the life of the project and ensures customer satisfaction.
• Ensures that all areas of customer contract or purchase order terms and conditions or requirements are met, including specified timelines or deadlines for completion.
• Responsible for weekly status reports on schedule and job status and assists management in monthly forecasting.
• Devises a plan of action to remedy problems and implements plan; all to assure project profitability.
• Ensures proper job management and cost control by reviewing job cost reports.
• Responsible for completion of all paperwork, sees that Pos are all completed, that Notice of Completions (NOC) is signed by the customer, and jobs are turned over service in good order.
• Responsible for satisfactory customer training of each installed system and oversees production of all training and operators’ manuals for the equipment of the project.
• Responsible for the preparation of data required for monthly job billing prior to job specified cutoff dates, inclusive of preparation of AIA drafts to obtain customer approval of final invoicing.
• Ensures job is 100% billed and paid by customer.
• Job completion form is completed and signed by the customer including warranty dates for start and end of warranty periods.
• Works with installers on security concepts, installation procedures and product training for their advancement, especially when new equipment is introduced for installation.

• Minimum 5 years experience with D/A or equivalent organization in relevant operations role.
• Associate’s degree (A.A.) or equivalent from two-year college or technical school, Bachelor’s degree (B.A. or B.S.) preferred.

• Demonstrates resolve and resourcefulness in meeting the needs of others.
• Maintains current knowledge of industry technological advances and products.
• Ability to organize workload of self and others for effective implementation.
• Strong ability to follow through on assigned tasks to completion.
• Ability to write and present information with clarity and excellence.
• Ability to interact effectively at all levels while functioning as an effective team member.
• Maintain and organize job schedules.
• Ability to transition quickly and easily between tasks and return to work without disruption of workflow and maintain composure in high stress situations.
• Must be able to read manuals, blueprints and to follow instructions.
• Must be able to speak to customers and associates in an intelligent and respectable manner.
• Computer literate and proficient with Microsoft Office programs including Office 365, Teams, Microsoft Project, Excel and managing Gantt Charts.

• Each installation assigned has been installed promptly and to customer’s delight and according to D/A Standards and procedures.
• Projects are completed within schedule and budgetary constraints.
• Accuracy of project documentation is ensured.
• Change order requests are completed promptly and accurately for a profitable outcome for the company and positive acceptance by the customer.