Electronics Service Technician

Overview

Rapiscan Systems, Inc., an OSI Systems Company, is seeking an Electronics Service Technician. We are proud to be a trusted provider of advanced radiation measurement systems for ports, borders, military, high‑threat facilities, and critical infrastructure all over the world. Be a part of our mission to provide our customers with best‑in‑class cargo and vehicle radiation screening systems and services to combat terrorism.

The Electronics Service Technician performs in‑house diagnostics and repairs of detectors and/or electronics returned from the field or by our customers, including receiving the RMA request, sending RMA information, contacting the customer if additional fault information is required, performing diagnostics and repairs (mostly electrical in nature but may include mechanical modifications also), documenting the fault and repairs made, packaging the repaired detector and/or electronics and submitting a shipping request.

• Performs repairs on customer returned electronic components. This shall include reproducing the fault, isolating the fault, conducting the necessary repairs and acceptance testing.
• Install bootloaders, program FPGAs and install firmware as required for the vast array of products supported. Maintain a record of firmware versions required by each customer.
• Ability to handle radioactive sources.
• Assist with system installations in the field when necessary. This may involve travel.
• Follow RMA process to completion.
• Maintain the accuracy and integrity of the RMA database (e.g., part description, serial number, fault, evaluation date, repair status, failure(s) found, repairs made, acceptance tests performed).
• Works with Engineering to develop Acceptance Test Plans for all repaired components.
• Work with Engineering to maintain an understanding of all existing electronics and detector operations.
• Maintains Service stock levels and parts ordering, when necessary. Anticipate future needs and ensure escalation of critical and time sensitive materials issues.
• Maintains Service stock of new/repaired electronics and components for repair (MRB).
• Perform daily updates to the inventory, shipping and receiving records, and logs to maintain accuracy.
• Build, maintain and manage professional and consistent customer relationships.
• Compile parts data reports for Service, Engineering, and Sales when needed.
• Ability to prepare, analyze, and review all Service‑related documentation.
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Associate’s Degree in Electronics or the equivalent documented electronics technical training.
• Three (3) or more years of experience testing electronics systems and superior understanding of software/firmware/hardware interactions.
• Thorough knowledge of microprocessor theory and troubleshooting experience.
• Thorough knowledge of engineering prints, diagrams, specifications, and schematics.
• Must possess manual dexterity and manipulative skills necessary to proficiently perform required duties.
• Ability to read, understand and implement verbal and/or written instructions, requirements, procedures, and specifications in relation to the task to be performed.
• Ability to work independently, relate and communicate both inside and outside of the department.
• Skills required in surface mount soldering, reading schematics, utilizing test equipment, and ability to identify components. IPC Certification in soldering preferred.

Rapiscan Systems is an equal opportunity employer. We are committed to a diverse workforce and encourage applications from disabled and veteran candidates.

Mid‑Senior level

Full‑time

Information Technology

Security and Investigations

Oak Ridge, TN. $40,000.00 – $55,000.00