Multi-Unit Team Leader

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a multi-year transformation focused on innovation, client experience, and sustainable growth to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Join us as a Multi-Unit Team Leader and provide leadership over three H&R Block tax offices. Using your people-management experience and passion for helping people, you will lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season, transitioning to full-time from January to April, with evening and weekend hours as needed. This role is in-person and not remote.
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience, with the ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead toward a growth culture
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Better You wellbeing program to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Medical coverage, 401k retirement savings plan, and Employee Stock Purchase Plan (eligibility applies)
• Check all available benefits at

At H&R Block we are committed to a connected culture where trust, care, and connections guide how we work together, creating an environment where everyone feels safe to bring their authentic self and belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists, and you will be surrounded by colleagues who are committed to helping each other grow and support one another.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer nor a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail