Production & Manufacturing IT Operations Specialist

Production & Manufacturing IT Operations Specialist

Join to apply for the Production & Manufacturing IT Operations Specialist role at Mirion Technologies

The Dosimetry Services (DSD) Product & Manufacturing IT Operations Specialist acts as the escalation contact for product and manufacturing process issues impacting both internal and external customers. The role also provides daily operational support for manufacturing systems and applications tied to production and manufacturing processes across on‑premises and cloud environments.

• Daily operational support for systems, applications, networks, and infrastructure across on‑premises and cloud environments.
• Handling complex customer account escalations, serving as technical escalation point for DSD products requiring issue resolution or analysis.
• Oversee and serve as an escalation point for DSD Oak Ridge network requests and incidents to Corporate IT services team.
• Lead and manage all aspects of product or manufacturing troubleshooting, service projects, and initiatives.
• Manage the process for communicating system downtime, outage, and emergency activities to stakeholders.
• Provide technical support for new or transitioning accounts, facilitating implementation of new or transitioning accounts to resolve connectivity issues with customers’ networks.
• Work locations will include onsite and at customer locations as needed. Hours may vary by geographic location of customers.
• Partner with DSD leaders to assist in action‑plan development and implementation to resolve customer issues.
• Support the team to meet internal and external customers’ needs and anticipate future needs.
• Monitor visual control boards, key performance indicators, or other designated performance dashboards.
• Conduct regular meetings, on‑site and remote, with stakeholders and facilitators to review project plan progress, deliverables, action items, ensuring proper communication on project status.
• Perform routine hardware and software installation, configuration, testing, and troubleshooting.
• Partner with Corporate IT who is responsible for server infrastructure, networking, backups, disaster recovery, and other services not directly related to product or manufacturing services.

• Advanced problem‑solving, critical thinking, and analytical skills.
• Ability to develop an in‑depth knowledge of DSD systems, workflows, and processes.
• Excellent follow‑through.
• Written and oral communication skills.
• Self‑directed; minimal supervision required.
• Familiar with process improvement and root cause analysis methodology.
• Some project management experience.
• A positive, proactive customer‑first mindset and attitude.
• Ability to work well with all levels of the organization.
• Proficiency with Microsoft Office, Windows, and other computer‑based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Lotus Notes/Outlook, the Internet, etc.).
• Knowledge in networking and other infrastructure‑related equipment.
• Proficiency with cloud‑based environments.
• Proficiency with various common customer networks, specifically related to controls, firewalls, or blocks that may inhibit Mirion’s equipment from functioning as designed.

• Experience in manufacturing processes and shop floor procedures.
• Available to travel domestically, possibly internationally.

• Bachelor’s degree or equivalent work experience.
• 3 – 5 years of customer service or customer relationship management operations experience.

• May be required to lift and move up to 25 pounds.
• Provide support outside of normal business hours when needed.
• May be required to sit and stand while performing daily functions.
• May be required to bend and reach while performing infrastructure, network, and security maintenance.

• Facility with medium noise level.