Quality Representative

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The Quality Assurance Division (QAD) at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position of Quality Representative (QR) to provide support for the Neutron Scattering Division at Spallation Neutron Source (SNS). The SNS produces neutrons with an accelerator‑based system that delivers short (microsecond) proton pulses to a steel target filled with liquid mercury through a process called spallation.

Those neutrons are then directed toward state‑of‑the‑art instruments that provide a variety of capabilities to researchers across a broad range of disciplines, such as physics, chemistry, biology, and materials science.

The QR reports to the QAD Division, Accelerator and Reactor Group Lead, deployed to the Neutron Sciences Directorate while providing support to their assigned science & technology organization.

ORNL is the largest U.S. Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace.

This position resides in the Accelerator and Reactor Group in the Quality Assurance (QAD) Division, Environment, Safety, Health and Quality Directorate at Oak Ridge National Laboratory (ORNL).

• Identify and understand customer needs, effectively communicate and integrate quality principles into the unique aspects of the research and development (R&D).
• Influence the prioritization and development of quality initiatives by maintaining a comprehensive understanding of the assigned organization’s mission, vision, goals, key processes, and work elements.
• Serve as an objective representative of the Quality Assurance Division (QAD) within the assigned organization, verifying alignment with ORNL, DOE, project, and program quality objectives.
• Facilitate the integration of quality principles and methodologies, as described within the Quality Assurance Program (QAP) program description, into work planning and control processes to verify consistency with contractual quality requirements, such as DOE Order 414.1D, 10 CFR 830 Subpart A, or other applicable governing standards, requirements, or regulations.
• Apply a graded approach as appropriate in the development of project plans, checklists, procedures, and guidance documents to support effective deployment of management systems and performance assurance measures.
• Communicate effectively with all necessary levels of management on quality‑related matters, to verify transparency and alignment with ORNL, DOE, project, and program expectations.
• Serve as the technical or quality expert by providing guidance, responding to targeted questions from management, and supporting customer needs.
• Provide quality planning, reviews, and assistance across various tasks, including the review and approval of project documents, procurements, and work processes to verify compliance.
• Provide input to pre‑procurement planning for quality‑significant requisitions to verify supplier compliance with quality requirements.
• Establish and maintain professional relationships with peers and stakeholders to facilitate collaboration, share feedback, and exchange lessons learned.
• Conduct quality assessments of work, including document reviews, to verify adherence to specifications and compliance with requirements.
• Serve as software quality assurance (SQA) point of contact (POC) within the assigned line organization to assist management, software owners, and software acquisition development teams in the following:
  • Dissemination of SQA‑related information from SQA Program subject‑matter experts (SMEs)
  • Implementation of SQA Program requirements, including annual SQA self‑assessment
  • Serve as POC for suspect/counterfeit items (S/CI) within the assigned line organization, as applicable. Assist management in identifying, reporting, and resolving S/CI issues,…