Loan Servicing Specialist

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grew from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

The Loan Servicing Specialist position is responsible for consumer loan maintenance, payment processing, disbursements, payoff processing, tax and insurance processing, and all other loan servicing duties as assigned.

• Provide customer service and act as an informational resource for all external loan customers, on the telephone or via e-mail.
• Provide daily internal operational support for all loan related questions.
• Prepare consumer loan payoff letters.
• Book new consumer loans into core loan system.
• Process loan payments and or advances for existing loans.
• Process all file maintenance related to consumer loan servicing.
• Monitor expiring consumer loan insurance.
• Prepare collateral release of liens and/or title releases for paid loans.
• Monitor/track collateral and insurance documents.
• Ensure operational integrity through compliance with all policies, procedures and regulations.
• Other duties as it relates to the servicing of loans and special projects as designated by manager.

• High school diploma and two or more years of consumer loan operations, or related area; or equivalent combination of education and experience.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient in Microsoft Outlook, Word, Excel.
• Strong organizational and critical thinking skills.
• Strong verbal, written and communications skills.
• Ability to multi-task and prioritize workload.

• Bachelor's degree a plus
• Jack Henry experience a plus

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Base pay: $20.50 - $26.50

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Thanks for considering Old Second!