Client System Support Technician Temp; Oakbrook Terrace IL, Hybrid

About Sirva

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity.

From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, north

American, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

As a Client System Support Technician, you will contribute to Sirva's success by being responsible for the deployment, support and management of end‑user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals.

The position puts a strong focus on providing superior customer experience while providing 2nd level support for end‑user computing components. This role also participates in ongoing technology refresh and asset management initiatives as well as participation in new technology deployment projects as required.

• 30% – Troubleshoot and resolve client problems and provide communication on status to customers and management.
• 24% – Install, maintain, support, and upgrade client hardware and/or software as needed.
• 22% – Assist in the planning process and contribute to Infrastructure and business projects; develop and document associated standards, processes and procedures.
• 10% – Promote excellence in quality and customer service through work performed individually or as part of a team.
• 8% – Maintain and document client hardware/software inventory.
• 5% – Maintain project/problem/change status information in a problem and change management system and knowledgebase.
• 1% – Domestic travel.

• ITIL Foundation certified preferred.
• Microsoft 365 Certification:
  Modern Desktop Administrator Associate or similar certification preferred.
• Relevant technical training and/or related experience.
• High School diploma required, with college degree preferred in a business or technical discipline.

• Desktop Support experience (Level 2‑3).
• Must possess excellent customer service skills.
• Excellent written and verbal communication skills. Must be able to effectively communicate with users at all levels.
• Strong time management, prioritization, and organizational skills. Attention to detail and excellent follow‑up skills.
• Self‑motivated with the ability to work independently and in a fast‑paced changing environment.
• Excellent troubleshooting and problem resolution skills are must; especially when dealing with remote users. Must be able to work with customers and multiple IT teams in multiple locations around the world.
• Desktop and laptop deployment, troubleshooting and administration in an enterprise environment.
• Ability to perform some physical work as this position requires moving / deploying computer equipment.
• Ability to work flexible/extended hours as required, including occasional after‑hours/weekend support.
• Proficiency with the following technologies:
• Microsoft Windows 11/10 and Mac OS software and hardware troubleshooting and repair, deployment, and administration in an enterprise environment.
• Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
• Microsoft Productivity Tools (One Drive, Teams, SharePoint, Exchange, etc.)
• Microsoft Active Directory (OUs, GPOs, Groups)
• Endpoint Management Tool Knowledge (SCCM / Intune / JAMF) – provisioning, Autopilot, policies, software deployments, OS updates, mobile device management.

• Competitive salary and incentive plans.
• Workplace flexibility for a balanced work/life approach.
• Comprehensive benefits packages and wellness program.
• Generous company‑paid vacation days and holiday time.
• Challeng…