Senior Operations Manager

Location

Oakbrook Center - 100 Oakbrook Center, Mgmt Office

Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner‑operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve.

The Senior Operations Manager is responsible for the cost‑effective operation, care, preventative maintenance, and long‑term preservation of the physical assets of their assigned property. The Senior Operations Manager partners with the (Senior) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety and health principles, contracted services oversight, and project management.

• Operate a clean, well‑maintained property providing guests with a positive shopping experience.
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner.
• Prepare and manage multi‑year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics.
• Develop strong tenant relationships through pre‑construction and subsequent follow‑up meetings with tenant contractors to regulate compliance with Rules and Regulations, specific lease requirements and timely completion of construction.
• Assist Tenant Coordination with as‑built conditions, available utilities, and any known constraints.
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts.
• Ensure property safety systems are code compliant, maintained and inspected, and federal required reports and safety documentation is maintained and posted.
• Support the Safety, Health, and Environment program by incorporating Brookfield Properties’ Life Saving Principles into your work planning and execution.
• Support corporate sustainability efforts to reduce the property’s carbon footprint.
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies and Building Automation Systems (BAS) including lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, and vertical transportation.
• Manage and develop direct reports while ensuring compliance with all company policies and procedures.
• Partner with multiple internal and external teams to achieve annual property business plans while delivering company goals.
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.
• Review and approve invoices for accuracy and monitor for timely payment.
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets.
• Strong understanding of industry, company, and market trends to execute on company strategy.
• Continuously align team and employee development goals with organizational goals.
• Participate in the Manager on Duty (MOD) schedule during non‑office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on‑site at least one Saturday per month. The on‑site requirements of the MOD will be determined and approved by leadership.
• Other duties as assigned.

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems, blueprints, CAD drawings and other schematics required.
• 5+ years of experience in property or construction management required.
• Strong leadership, interpersonal and…