On-Site Call Quality Analyst & Communication Coach
Listed on 2026-10-19
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Ed Napleton Automotive Group based in Oak Brook Terrace, IL, is seeking a Communication Quality Analyst to monitor and enhance caller interactions on-site. You will coach staff, identify trends, and drive improvements in customer experience and operational efficiency.
The role requires strong listening, analytical, and communication skills, plus experience in QA or call center environments. Eligible for benefits and competitive pay. On-site role in Illinois with growth opportunities.
This is a great opening to take on the On-Site Call Quality Analyst & Communication Coach role at Napleton Corporate.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the On-Site Call Quality Analyst & Communication Coach role in the description above.
We appreciate your interest in this position.
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