Store Manager - Oakbrook

Overview

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Oakbrook store in Oakbrook, Illinois. The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation.

The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

• Lead team to achieve individual and team sales targets
• Implement a culture that leverages on all KPIs
• Analyze sales figures and KPIs using available data/systems to better understand performance and sales opportunities

• Deliver excellence; strive to exceed the expectations of clients
• Drive the team to fully embrace a clienteling culture of building strong and long‑term relationships with clients
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team
• Promote brand awareness, establish market/store presence through community engagement and store events

• In partnership with visual merchandising team, ensure store visual standards are met and maintained
• Support the Visual Team in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives
• Lead the recruitment process; build a talent pipeline through networking and competitive shopping
• Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations
• Oversee performance process for all associates and assist in establishing goals/objectives
• Build development plans for all employees; identify and create action plans
• Ensure a consistent and seamless onboarding experience for all new hires
• Schedule effectively to drive sales and manage the allocation of staff resources
• Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action
• Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included

• Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Maintain store operating budget while aiming to reduce overall cost
• Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target
• Oversee the processing of incoming and outbound merchandise requests and shipments
• Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Uphold company and store standards, policies and procedures

• 8+ years’ retail experience
• Minimum of 3+ years’ experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills – ability to analyze retail KPIs and on-floor behaviors
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Demonstrated verbal and written communication skills
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Passionate about the customer experience
• Delivers Excellence – demonstrates passion and empathy, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative – promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Ability to…