Front Desk Agent - Part Time

Overview

Larkspur Landing is opening October 2025. We are seeking a qualified Part-Time Front Desk Agent to join our fun and eccentric TEAM. Previous hotel experience is preferred but not required. Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude. Come find out what makes this a great place to work!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards
• Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Behaviors

• Thought Provoking - Capable of making others think deeply on a subject
• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic - Shows intense and eager enjoyment and interest
• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Team Player - Works well as a member of a group

Motivations

• Self-Starter - Inspired to perform without outside help
• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Education

• High School (preferred)
• Associates of Hospitality and Resort Management (preferred)

Experience

• 1 year:
  Hotel guest service experience or reception experience is preferred (preferred)

Skills

• Language (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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