Business Applications Analyst

Tiger Tough is a family-owned company that runs on corporate principles. We're all-in on American manufacturing and we're building a brand that blue-collar Americans can be proud of. Tiger Tough is dedicated to providing premier products and great customer service. And it takes a team to do that. We're a diverse, inclusive team that focuses on teamwork over individuals.

Manager:
Operations Director

Experience:

3+ years

Benefits: 80 hours of PTO, 10 paid holidays, 401(k) match, 100% employer paid health insurance for employee.

Schedule:

This full-time position requires on-site attendance at our Twin Cities location (Oakdale, MN) with travel to our Vesta, MN location as needed.

• Serve as the primary internal resource for Microsoft Dynamics 365 Business Central.
• Provide day-to-day support to users and troubleshoot application issues.
• Investigate errors, posting issues, system problems, and unexpected results.
• Assist with user setup, security roles, permissions, and system configuration.
• Maintain system settings and configurations within the scope of the position.
• Identify recurring issues and develop permanent solutions rather than relying on workarounds.
• Coordinate with Business Central consultants and Microsoft partners when advanced technical assistance is required.

• Develop a strong understanding of Tiger Tough's business processes and how they are supported by Business Central.
• Work with departments to identify inefficiencies, manual processes, and opportunities for automation.
• Evaluate requests for system changes and determine the best solution.
• Recommend improvements that increase efficiency, accuracy, and usability.
• Help ensure system processes align with company policies and procedures.
• Document business processes and system procedures.

• Develop, maintain, and troubleshoot Business Central reports and inquiries.
• Assist departments with reporting and data analysis needs.
• Help ensure that data is accurate, consistent, and reliable.
• Investigate discrepancies between Business Central and other systems or reports.
• Work with users to identify the information they need and determine the best way to provide it.

• Coordinate and participate in Business Central upgrades and system changes.
• Test new functionality, updates, integrations, and modifications before they are released to users.
• Develop test scenarios and document test results.
• Assist with implementation of new modules, functionality, and applications.
• Participate in software selection and implementation projects when applicable.

• Train employees on Business Central functionality and best practices.
• Develop user guides, procedures, and training materials.
• Provide guidance to users on proper system processes.
• Promote consistent use of Business Central throughout the organization.
• Maintain documentation for system processes, configurations, and troubleshooting procedures.
• Serve as a primary point of contact with Business Central consultants and software vendors.
• Clearly communicate business requirements and technical issues to outside resources.
• Track open support issues through resolution.
• Coordinate with IT on integrations, network requirements, security, and other technical matters.
• Assist with evaluating new software and technology that may benefit the company.

• Experience supporting business applications or ERP systems.
• Strong analytical and problem-solving skills.
• Ability to understand business processes and translate business needs into system solutions.
• Strong attention to detail and data accuracy.
• Excellent communication skills.
• Ability to work effectively with users at all levels of the organization.
• Ability to learn complex software systems and explain them to others in a clear manner.
• Strong organizational and documentation skills.

• Experience with Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
• Experience in a manufacturing environment.
• Understanding of accounting, purchasing, inventory, or production processes.
• Experience with ERP implementation or system upgrades.
• Experience creating reports and analyzing business data.
• Experience working with software vendors or outside consultants.
• Familiarity with Microsoft Excel and Microsoft 365.
• Experience with Power BI, Power Automate, SQL, or other reporting/automation tools.

This position primarily works in an office environment and…