Platform Engineer

It's fun to work in a company where people truly believe in what they are doing! The Platform Engineer is a hands‑on member of Neogen’s Platform Engineering team within the Software and Firmware Engineering organization. This role supports Neogen Analytics, Neogen’s SaaS platform for food safety customers, while building the shared infrastructure, automation, deployment capabilities, and self‑service tools used by internal product teams and external development partners.

The Platform Engineer treats the platform as an internal product by understanding developer needs, creating reusable solutions, and establishing practical standards and paved paths for cloud infrastructure, software delivery, observability, security, and operational support. This position balances production support and operational responsibilities with the development of platform capabilities that improve reliability, security, developer productivity, and scalability over time. As the first U.S.

-based Platform Engineer, this role will also provide U.S. business-hours coverage in partnership with Platform Engineering team members located in Dublin.

• Build, maintain, and improve shared AWS infrastructure supporting Neogen Analytics and related platform services.
• Develop and maintain reusable Terraform modules and infrastructure-as-code patterns.
• Build platform capabilities that enable software teams and development partners to provision and manage approved infrastructure efficiently.
• Develop self‑service solutions for environments, access, onboarding, and other recurring platform needs.
• Establish appropriate technical guardrails that balance developer autonomy with security, reliability, and operational requirements.
• Support cost‑efficient operation of cloud infrastructure and identify opportunities to improve cloud resource utilization.
• Document reusable infrastructure patterns and support adoption across R&D teams.

• Build and maintain CI/CD templates, deployment automation, and reusable release workflows.
• Support software engineering teams and development partners in implementing reliable and consistent delivery practices.
• Improve deployment processes through automation, standardization, and reusable platform capabilities.
• Integrate automated security, validation, and quality checks into software delivery workflows.
• Troubleshoot pipeline, deployment, and release issues.
• Contribute to platform standards and recommended delivery patterns.

• Implement and maintain monitoring, logging, alerting, and observability capabilities using tools such as Grafana and Prometheus.
• Develop operational dashboards and alerts that provide meaningful insight into system health and performance.
• Improve platform resilience through automation, testing, monitoring, and operational improvements.
• Create and maintain operational runbooks and troubleshooting documentation.
• Identify recurring operational issues and develop automated or systemic solutions to reduce manual effort.
• Support continuous improvement of platform availability, reliability, and operational readiness.

• Provide production support for Neogen Analytics and associated platform services.
• Participate in incident response, investigation, troubleshooting, resolution, and follow‑up activities.
• Participate in on‑call coverage as required.
• Perform root‑cause analysis for platform and infrastructure incidents and contribute to corrective and preventive actions.
• Partner with software engineering teams and development partners to resolve complex production issues.
• Help improve incident response processes, operational documentation, and…