Part-Time Customer Agent

Customer Service Agent

Looking for a customer service role where no two days are the same
?

We’re looking for a friendly, organised and confident Customer Service Advisor to join a supportive, close-knit team. This is a varied role where you’ll speak to customers across phone, email and live chat
, while also keeping on top of important administration.

• Helping customers with enquiries, renewals and policy changes
• Handling inbound and outbound calls
• Responding to emails and live chat
• Keeping customer records accurate and up to date
• Juggling calls, emails and admin in a busy environment
• Following FCA guidelines and company processes
• Working towards service, quality and accuracy targets

• Has previous customer service experience
• Loves helping people and solving problems
• Is organised with a great eye for detail
• Is confident using IT systems
• Can stay calm when things get busy
• Enjoys learning and isn't afraid of change
• Works well independently and as part of a team

You’ll receive full training and ongoing coaching
, giving you the support you need to learn the insurance industry, develop your skills and build your knowledge.

If you’re positive, adaptable and looking for a role that will keep you busy, challenged and learning,
we’d love to hear from you!

Part-Time Hours Avaiable

***** In the first month of the Job you will be required to stay away at another location for training purposes *****

GRA1