Evening Front Desk Host

2 weeks ago Be among the first 25 applicants

We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking an Evening Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

• Customer Communication: Greet everyone entering or exiting, answer calls/voicemails promptly, reply to emails and SMS messages in a timely manner.
• Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions, resolve transaction/account issues, respond to in-person inquiries, follow up on action items.
• Promote Programs and Events: Promote programs and events using knowledge of the business and marketing skills; attend events if needed to assist with promotion.
• Maintain the Facility: Keep the front desk area tidy, organize and maintain displays of marketing materials.
• Other Duties: Manage inventory, ensure technology functions properly, and alert management of technical issues.

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
• Proven experience in administrative roles, preferably in customer service or operations.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries: IT Services and IT Consulting

This job posting is active and currently accepting applications.