IT Strategy & Program Manager

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Position

This is a highly professional and technical position, which ensures the streamlined operations of the Information Technology Services Department by aligning with the objectives of the City. These individual plans coordinate and directs operational activities as well as provides administrative direction and support for operational activities. The Manager will review and approve all technology initiatives, processes, and changes to ensure alignment with the approved IT Strategy.

ESSENTIAL JOB DUTIES

Customer-oriented professional applying managerial knowledge/experience and technical skills to a wide variety of information technology projects and operations, in support of the City's goals and objectives – all within the framework of continuous process improvement. The list of duties and functions, as outlined herein, is intended to be representative of the type of tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Manages ongoing review and evaluation of the City's Information Technology architecture; develops the appropriate IT plans and strategy in accordance with the City's established goals, objectives, and initiatives.
• Manages the daily administrative and personnel tasks required in the management of the department, which may include: directs, supervises, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Manages in policy development and implementation for Information Technology policies and procedures.
• Manages relationships with all third parties supporting the City’s constellation of systems and infrastructure. Communicates with hardware/software service representatives and technical support representatives; provides information concerning operational problems as appropriate.
• Responsible for establishing processes to maintain the operational readiness of the City’s systems.
• Provides Program Management leadership for all budgeted and approved IT related initiatives across the City.
• Oversees departmental projects and operational activities; receives and prioritizes project request, schedules projects, establishes projected time frames for completion of projects, and assigns projects to appropriate staff; monitors status and progress of each project
• Attends meetings, serves on committees, and creates/delivers IT related presentations as needed; prepares and delivers presentations/reports to residents or other community groups during public meetings; advises user groups; acts as staff liaison to required committees, to include preparing agendas and minutes.
• Manages the development and implementation of the budget for Information Technology Service Department and for City technology-related purchases; determines resource requirements needed to meet technology needs for all departments on an ongoing basis; when requested, prepares Department IT related Initiatives; provides supporting documentation for requesting new…