Practice Coordinator

Practice Coordinator

UCSF Health invites you to apply for the Practice Coordinator role. This patient‑focused organization seeks a dedicated administrative professional committed to excellence and collaboration.

The Practice Coordinator represents the administrative team as the public face of the Practice. Working closely with clinical, administrative, and management teams, the Coordinator supports practice operations, customer service recovery, and intervention efforts. Responsibilities include managing routine clerical operations, CRM messaging, telephone encounters, referrals, authorization billing, and collaborating with providers across UCSF campuses.

• Act as the public face of the Practice, supporting administrative, clinical, and management teams.
• Coordinate CRM messages, telephone encounters, referrals, authorizations, and billing.
• Maintain routine clerical operations and communications while adhering to UCSF House and Telephone Standards.
• Problem‑solve, prioritize, and facilitate complex transactions with minimal supervision.
• Work flexible schedules across UCSF campuses as needed.

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience.
• Strong computer skills, basic keyboarding, and at least two Office‑type software programs (Outlook, Word, Excel).
• Proven ability to navigate multiple patient record systems.
• Excellent customer service and communication skills, both over the telephone and in person.
• Ability to work independently, use good judgment, and meet deadlines.
• Basic math skills and proficiency in administrative/office coordination.
• Knowledge of medical practice terminology.

• Experience in health care (patient scheduling, insurance verification, medical record data abstraction, or patient financial services).
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, Russian).
• Prior experience with EPIC.

UCSF Health is committed to innovative patient care, advanced technology, and pioneering research. Consistently ranked among the top 10 hospitals nationwide, UCSF Health offers opportunities for professional growth and a rewarding work experience.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.