Emergency Roadside Driver

Join to apply for the Emergency Roadside Driver role at AAA Mountain West Group

6 days ago – Be among the first 25 applicants

Benefits

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Why Work For Us?

Same benefit options as above reinforce our commitment to employee growth and satisfaction.

Summary

Driving and operating a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

$27.50/hr with an opportunity to earn a bonus up to $1,300 each month

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE (Automotive Service Excellence) certification (preferred)
• Must be at least 21 years of age

• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

Entry level

Full-time

Management and Manufacturing

Consumer Services

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