Customer Success Manager

Overview

We are Bee Genius. We are innovators and culture-builders creating the future of work. At Bee Genius, we focus on innovation in HR-Tech and collaborate to tackle challenges, driving meaningful impact for organizations that hire. We invite talented individuals who share our vision to apply and help build tomorrow's teams.

Please note:

We post for these positions constantly throughout the year. Application does not guarantee an interview, but your information will be reviewed by a member of our hiring team. If you are not a fit today (or there are no active openings), we will keep your information on file for future opportunities that suit your skills.

We are looking for a passionate and customer-centric Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving customer success.

• Serve as the primary point of contact for assigned customer accounts
• Understand customer needs and objectives to provide tailored solutions
• Conduct regular check-ins and QBRs to assess customer satisfaction and address concerns
• Provide product demonstrations and training to customers
• Collaborate with cross-functional teams to resolve customer issues and escalations
• Identify opportunities for upselling and expansion within existing accounts

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience in customer success or account management
• Strong understanding of customer relationship management principles
• Excellent communication and interpersonal skills
• Analytical mindset and problem-solving abilities
• Knowledge of the industry and product offerings is a plus

Salary Range: $70,000 - $100,000 per year

Please note that salary ranges are estimates and can vary based on factors such as location and candidate experience.

Not sure if this is the right fit for you? We welcome proactive resumes and will be in touch should a strong-matching position become available.