Service Coordinator

Your Role

Mission:
Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Service Administration (60%) – Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention.

Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis

Service Scheduling (40%) – Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process.

Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

Experience – Minimum of two years of relevant service coordination and/or dispatch experience.

Education – High School diploma, some college preferred.

Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

• Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Competitive paid time off
• Life & Disability insurance

Salary range: $70K - $86K based on knowledge, skills and experience; “Geographically adjusted”

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office Fremont, CA.

Talent Acquisition Team:
Joseph Coleman

Atlas Copco is a b Swedish company, the b Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong b family vibe with a warm respect for each individual and we strive for strong b diversity. We also invest heavily in our customers, the environment, ... but first and foremost in our own people.

In this way, we provide a stimulating environment in which you can further b develop your competencies on a daily basis. In addition, our b family-friendly working atmosphere gives you space in your agenda planning, so that your b work and private life can be combined as easily as possible.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.

All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.