Expert, Outage Quality Specialist

Requisition # 174866

Job Category:
Maintenance / Construction / Operations

Job Level: Individual Contributor

Business Unit:
Energy Delivery

Work Type:
Hybrid

Job Location:

Oakland

The Outage Quality Specialist is responsible for ensuring outage events and results are reported accurately. The outage records and processes are subject to review by Internal Auditing and are submitted for regulatory filings. Outage Quality Specialists provide expertise on all aspects of electric outage reporting performed by distribution control centers (DCC) to meet all internal and external regulatory reporting requirements, including ongoing audit and review of outage records, identification of corrective actions for process improvement, developing and/or updating standards, procedures, and guidelines, training and coaching outage reporting processes, participating in system-wide enhancement initiatives, and partnering with other departments to provide technical expertise in outage reporting.

This role is instrumental in ensuring continuity and expansion of outage quality excellence during the transition from ILIS to ADMS, supporting system implementation activities while helping define and sustain future-state outage reporting, data governance, and operational practices.

This position follows a hybrid work model, with employees expected to report to their assigned office location approximately two to three days per month based on business needs. The headquarters location is flexible within the PG&E service territory and will be determined at the time of hire based on the selected candidate's location.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.

Although we estimate that the successful candidate hired into this role will be placed toward the middle or entry point of the range, the decision will be made on a case-by-case basis based on these factors
. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $122,000

Bay Area Mid-Point: $158,000

Bay Area Maximum: $194,000

&/OR

CA Minimum: $116,000

CA Mid-Point: $150,000

CA Maximum: $184,000

• Reviews outages entered into outage management systems, including the current Outage Quality (OQ) Integrated Logging Information System (ILIS) and future Advanced Distribution Management System (ADMS) platforms, and evaluates outage event accuracy related to reliability metrics, asset attribution, customer impact, and outage reporting utilizing all available resources (for example, AMI/Smart Meter data, switching logs, trouble reports, SCADA history, OMS/ADMS event records, transmission operations reports, and operator comments).
• Supports the transition from ILIS to ADMS by participating in testing, validation, documentation, training, business process development, and operational readiness activities while developing expertise in future-state outage management capabilities. Becomes a company subject matter expert for Outage Quality in ADMS.
• Contacts appropriate personnel to retrieve missing outage details.
• Updates ILIS (ADMS in future state) system records to ensure correct reporting of outages, identifies wire down events, corrects identification of customer counts, and correctly identifies outage event types and durations.
• Updates outage records in…