Emergency Services Dispatcher

About the job Emergency Services Dispatcher I

Responsible for a vast array of tasks and duties, including the following:

• Providing security to the Consolidated Superior Courts
• Operating the Coroners Bureau
• Operating a full-service criminalistics laboratory
• Operating the County Jail (Santa Rita)
• Operating the County Office of Emergency Services
• Providing patrol and investigative services to the unincorporated areas
• Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Transit District
• Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [Sheriff's Academy website]
• Providing Fish and Game enforcement
• Project Director of the Narcotics Task Force
• Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force
• Operating a Marine Patrol Unit in the San Francisco Bay waters.

THE POSITION

Under close supervision, to receive training in public safety, emergency compliance taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required.

Either I

Experience:

The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in classified service. (Non-classified includes District Attorneys Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact).

Or II

Experience:

The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school.

Or III

The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.).

Or IV

The equivalent of one year of general clerical experience that involved public contact.

Special Requirements:

• Hearing must be normal in each ear.
• Ability to type 40 words per minute.
• A thorough background investigation will be made of all prospective candidates including a psychological exam.

NOTE:

The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• The highways, main streets, major buildings and geography of the county.

Ability to:

• Read, write, and alphabetize.
• Follow written and oral instructions.
• Retain oral information.
• Learn the operation of two-way radio and telephone communications equipment.
• Speak clearly and concisely in a well-modulated voice.
• Learn to dispatch public safety equipment in an effective manner.
• Deal tactfully with the public.
• React with sound judgment under stress and emergency situations while doing several tasks simultaneously.
• Learn statutes, rules, and regulations applicable to communications.
• Learn to operate electronic data terminals.
• Listen and clarify incoming calls to extract pertinent information.
• Condense a message into a clear written passage.