Fare Inspection Officer

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This is a BART Police Officers' Association (BPOA) represented position.

Step 1:
Minimum $37.97/hour to Step 5:
Maximum $45.56 /hour

Note:

Externals will start at step 1.

All current BART employees and qualified individuals who are not yet BART employees.

Sergeant or a Police Civilian Supervisor

As assigned.

Note:

Must be willing to do shift work with varied days off and weekends.

BART Police Department is a progressive agency and has been on the forefront – and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

The BART Police Department is seeking highly motivated, service-oriented, and professional individuals to join our team as Fare Inspection Officers (FIOs). This is an opportunity to play a meaningful role in supporting a safe, secure, and welcoming transit environment while promoting fare compliance, accountability, and public confidence in BART's transit system.

Fare Inspection Officers are highly visible, non-sworn civilian members of the BART Police Department who play an essential role in promoting fare compliance, public safety, and a positive transit experience. Working throughout BART stations and aboard trains, FIOs engage with a diverse ridership, conduct fare inspections, verify fare eligibility, enforce applicable laws and ordinances, issue citations when appropriate, and educate and assist patrons regarding fare requirements.

Their work contributes to the integrity of BART's fare payment system while supporting the Police Department's broader commitment to public safety and exceptional service.

• Interpersonal Communication and Customer Service: Communicates clearly, professionally, and respectfully with individuals from diverse backgrounds. Demonstrates active listening and effectively explains policies, procedures, and enforcement actions.
• Conflict Management and De-escalation: Remains calm and professional during challenging or confrontational situations.
• Critical Thinking and Sound Judgment: Objectively assesses situations, evaluates information, and makes sound, timely decisions while adhering to established policies and procedures.
• Situational Awareness and Safety Consciousness: Identifies potential hazards, suspicious activity, and safety concerns.
• Technical Proficiency and Attention to Detail: Effectively uses fare inspection equipment, communication devices, and related technology. Maintains accurate records and prepares clear, concise reports.
• Policy Interpretation and Regulatory Compliance: Understands, interprets, clearly communicates and consistently applies applicable laws, ordinances, policies, and procedures.
• Public Service Commitment and Cultural Awareness: Demonstrates empathy, cultural awareness, and respect when serving a diverse ridership.

Successful candidates will bring a strong commitment to public service, the confidence to address challenging situations, and the judgment to balance enforcement responsibilities with fairness, professionalism, and respect.

The…