HSS ; Medical Assistant; Oakland

Oakland
1400 Broadway
Oakland, CA 94612, USA

• Provides direct service in all health center specific areas including sexual and reproductive health, abortion, prenatal, and family medicine as appropriate to scope of services and health centers;
• Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
• Contributes to achieving health center productivity goals;
• Screen financial, medical, and social history with correct documentation of pertinent information;
• Demonstrate PPMM customer service standards;
• Solicit donations from patients per PPMM guidelines;
• Demonstrate PPMM workplace values and service standards;
• Follow all patient care standards;

• Communicate professionally and accurately about services, payment, and appointments;
• Provide paperwork to patients and secure payment and insurance information as needed for billing purposes;
• Enter accurate patient information into the Electronic Practice Management System (EPM);
• Make Health Center appointments, provide information, and appropriate referrals;
• Contact insurance companies to obtain benefit information and authorization for services;
• Ensure accuracy of charges and post charges to EPM for all pay types following established practices and procedures;
• Run end‑of‑day reports as directed by Center Manager;
• Ensure all charges are entered the same day and completed by close of business day;
• Handle patient check‑out, calculate and collect fees, solicit contributions, and schedule future appointments;
• Contact appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and resolve errors;
• Notify supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware;
• Scan all patient chart documents at date of service;
• Complete all billing tasks and corrections within 72 hours of receipt;
• Follow all PPMM financial policies and procedures;
• Prepare charts for next day appointments; complete confirmation calls and chart prep as needed;

• Perform moderately complex lab testing including pregnancy tests, STI/HIV testing from blood and urine collection, phlebotomy, and venipuncture;
• Prepare daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation;
• Complete lab controls as needed;
• Check refrigerator temperatures;
• Clean instruments, exam rooms, lab area, and autoclave as assigned;
• Prepare patients for exams and assist in exam room when needed;
• Provide pregnancy testing, information, and referral, schedule PT clients for follow‑up family planning or other appropriate services;
• Perform lab work and venipuncture;
• Prepare examination room with appropriate supplies for examination and clean room;

High School Diploma or General Education Diploma (GED)

• Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written);
• General knowledge of Windows‑based computer applications and willingness to learn new computer skills;
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and respect to patients and staff.

• Ability to work at nearby PPMM locations as needed;
• Able to work nights and weekends as required.

Equal Opportunity Employer
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