Sales Engineer

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders. We work hard and believe deeply in what we do. We’re looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World’s Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator’s #1 Gov Tech startup.

The Sales Engineer (SE) is a key player on Promise’s sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process.

The Sales Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect’s questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. For qualified opportunities, SEs will be responsible for presenting overviews of Promise’s solutions, demoing Promise’s products in ways that are appropriate for both business and technical audiences, and creating implementation proposals and statements of work.

Additional responsibilities include doing effective discovery, crafting innovative content, and developing technical documentation. The ideal candidate will possess a strong combination of selling and technical acumen, with an ability to surface customer business and technical requirements and figure out how they map to Promise products.

• Collaborate closely with your Account Executives to understand clients’ needs and technical requirements, providing the critical link between sales and technical domains.

• Respond to technical questions in sales meetings with clarity and insight, highlighting our products’ strengths.

• Develop concise, compelling content and documentation that address customer technical requirements and questions. Collaborate with the sales team to tailor presentations and demos, focusing on customer needs to speed up the sales process.

• Keep our technical content fresh and relevant, adapting to feedback and industry trends.

• Contribute technical knowledge throughout the sale process including contract discussions to aid deal closure and customer satisfaction.

• Detail the solutions we can offer to particular prospects in formal written documents (e.g. Statements of Work, responses to Requests for Proposals)

• Bring an optimistic and positive attitude, fostering a dynamic and enthusiastic environment to effectively collaborate with other members of the sales team

• A Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or work experience that gives you equivalent technical acumen

• At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast‑paced enterprise software companies.

• Experience working with government agencies, utility companies, and/or other large institutions (e.g. hospital systems, school districts, etc.)

• Experience using technology to assist low‑income households

• Experience integrating with legacy/enterprise software systems

• A strong understanding of technical concepts and the ability to translate these into tangible benefits that will excite prospective customers

• Excellent verbal and written communication skills. You are capable of engaging and influencing various audiences, including executive, business,…