Information Technology Architect

Informational Technology Architect

Location:

Oakland, CA (Hybrid)

Type:
Full-time

• Define and align Digital Workplace technology strategies with enterprise goals and key stakeholders, enabling a multi-year roadmap of scalable solutions.
• Develop and maintain architectural artifacts, including current/future state models, standards, and reference architectures.
• Collaborate on Digital Workplace portfolio planning and budgeting to ensure alignment with strategic roadmaps and business priorities within the annual Business Plan Development process.
• Create and maintain Technology Standards and ensure Governance compliance.
• Monitor industry trends and bring innovative ideas to improve the digital employee experience. Stay current on emerging technologies (e.g., AI, cloud, mobile, virtualization, endpoint monitoring).
• Partner with Enterprise Architects and Solutions Engineers to guide solution design from concept through implementation.
• Support project delivery by reviewing designs and providing technical leadership to business and IT teams.
• Lead change initiatives for Digital Workplace technologies, from business case to execution.
• Solve complex challenges across the Digital Workplace stack, ensuring productivity, reliability, and security.
• Understand business problems and proactively identify technology solutions through collaboration with peer architects, subject matter experts, business partners, and/or vendors.
• Provide expert consulting on the full Digital Workplace stack, including architecture, usage, and optimization.
• Collaborate with Digital Workplace teams on roadmap plans to incorporate customer feedback and pain points to shape future-state solutions while managing conflicts and dependencies.
• Present strategies and solutions effectively to senior leadership and cross-functional stakeholders.
• Actively contribute to architectural governance processes such as Communities of Practice and Architecture Review Boards.
• Produce clear documentation and communicate complex ideas to both technical and non-technical audiences.
• Manage Microsoft Enterprise Agreement contracts and associated services, ensuring alignment with business needs.
• Offer strategic direction and mentorship to technical teams within the Digital Workplace organization.

• BA/BS in Computer Science, Business, Engineering or equivalent work experience.
• Experience in Information Technology architecture, 10 years.

• Understands how Digital Workplace technologies align with business goals; balances long-term vision with short-term needs.
• Translates business needs into scalable, secure, user‑centered architectures.
• Experienced in Digital Workplace portfolio planning (5–10 year cycles).
• Designs integrated solutions across identity, security, collaboration, and support ecosystems.
• Understands dependencies between networking, security, cloud infrastructure, and end‑user experience.
• Leads technical governance, standards development, and vendor evaluations.
• Measures success and communicates value through quantifiable outcomes.

• Mastery of Microsoft 365, Citrix, Azure Virtual Desktop, Intune, SCCM, endpoint monitoring, application packaging, device lifecycle, zero‑touch deployment, Windows, macOS, and iOS.
• Leverages Power Platform, scripting, and AI to automate onboarding, support, and provisioning.
• Applies Lean/Agile principles and automation to solve complex problems and reduce manual processes.
• Stays current with trends like Copilot, Zero Trust, and AI‑driven IT support.

• Advocates for employee experience and IT satisfaction (CSAT), using telemetry and feedback to guide design.
• Designs with empathy, accessibility, usability, and hybrid work in mind.
• Partners with change managers to drive adoption through analytics and support metrics.
• Collaborates with Tier‑1 and Tier‑3 teams to create support content and promote digital adoption.

• Communicates clearly with both technical and non‑technical stakeholders.
• Demonstrates strong leadership, communication, and influencing skills.
• Takes ownership, drives results, and overcomes challenges independently.
• Exercises sound judgment, shares candid feedback, and thrives in ambiguity.
• Manages multiple priorities and maintains strong documentation and administrative discipline.

• Master’s degree in business administration/engineering or equivalent experience.
• Relevant experience in the utility industry.

Skills:

system center configuration manager (sccm),digital,citrix,intune