Expert - Desk, Intake & Agency Reporting

Requisition # 169530

Job Category:
Compliance / Risk / Quality Assurance;
Maintenance / Construction / Operations

Job Level: Individual Contributor

Business Unit:
Electric Engineering

Work Type:
Hybrid

Job Location:

Oakland

As an Expert in Support Desk Response Governance, you will lead intake, logging, and governance of regulatory data requests; quickly seek clarity on scope and stakeholders; align assignments; and ensure adherence to PG&E’s records and compliance standards. You will partner with case managers, QC, VM&IS, and SMEs to maintain governance over production, confidentiality, and recordkeeping.

A reasonable salary range is:
Minimum Base Salary (Bay Area) $
Mid Base Salary (Bay Area) $
Maximum Base Salary (Bay Area) $

Work Schedule: Hybrid—remote with periodic on-site presence at Oakland HQ or other designated PG&E offices.

• Governance Leadership
  • Maintain governance of intake and assignment processes; ensure requests are routed to appropriate case leads based on subject matter, risk, and bandwidth. Lead initiatives such as streamlining intake, tracking, and reporting activities.
• Records Management Excellence
  • Oversee accurate creation, classification, retention, and disposition of records per ERIM standards; ensure documentation is complete, auditable, and properly archived to support downstream visuals and reporting.
• Clarification & Alignment (Speed-to-Clarity)
  • Rapidly clarify ambiguous work assignments with requestors/SMEs; confirm scope, evidence needs, due dates, and approval paths; align deliverables with governance and compliance objectives to prevent rework.
• Response Lifecycle Oversight
  • Govern the end-to-end response process—from intake through production and closeout—in line with CPUC/OEIS requirements and internal approval standards.
• Quality & Confidentiality Assurance
  • Partner with QC to validate tone, accuracy, completeness, and confidentiality (including declarations/attestations where required); enforce approval standards.
• Metrics & Reporting — Support to Visual Management & Insights Services (VM&IS)
  • Act as the data steward for VM&IS by:
  • Ensuring logging fields and record taxonomies (events/headers/questions/status dates) are complete and consistent so visuals render correctly.
  • Providing clean, structured extracts and metadata to VM&IS for dashboards and leadership views (cycle time, backlog, produced/final status, commitments, supplemental responses).
  • Flagging anomalies and reconciliation needs (e.g., status drift, missing dates, header/question mismatches) and partnering with VM&IS to correct source records.
  • Supporting KPI definition and refresh cadence by maintaining source-of-truth trackers and closeout artifacts that drive accurate visual management and reporting.
• Process Improvement
  • Identify gaps and implement governance/workflow enhancements; standardize templates, logging fields, and closeout routines to improve data quality for VM&IS and QC.

Minimum:

• Bachelor’s Degree or equivalent experience
• 7 years of relevant experience

Desired:

• Expertise in records management, confidentiality protocols, approval standards, and lifecycle governance.
• Advanced proficiency with Microsoft 365, SharePoint, and compliance tracking tools (e.g., DRU Tracker/Power Apps, RMA); ability to translate record structures into data usable by visualization/reporting teams.
• Deep familiarity with CPUC/OEIS requirements and PG&E compliance frameworks.
• Demonstrated ability to seek clarity quickly and align assignments across multiple stakeholders.
• Experience partnering with visual management/reporting teams (e.g., VM&IS) to define data models, logging rules, and refresh cadences.