Expert, Product Manager

Job Category:
Customer Support / Operations

Job Level: Individual Contributor

Business Unit:
Electric Operations

Job Location:

Oakland

The Execution performance team is a cross‑functional organization that is leading PG&A’s Electric Operations metrics and data programs. The department is dedicated to fostering a culture of safety, transparency, and accountability. Our mission is to ensure that all safety concerns, regulatory compliance issues, and operational hazards are identified, reported, and addressed promptly and effectively. The Report it program is a business and technology program to allow customers to submit possible safety concerns via a mobile and web application.

Report it works with multiple stakeholders due to the breadth of issues and resolutions required for each case submission. A strong partnership with existing IT business systems and other technology applications with a focus on incrementally improving business capabilities and delivering value. The department and Report it Program are integral to PG&A’s commitment to operational excellence and the well‑being of our employees, contractors, and the communities we serve.

By encouraging transparent reporting and rigorous analysis, we strive to uphold the highest standards of safety and compliance in all our operations.

The Report it program is comprised of multidisciplinary coworkers with deep functional and industry expertise to design and implement end‑to‑end business processes and technology solutions following industry leading practices. The team partners closely with IT and external partners to work collaboratively with many stakeholders to adopt standard processes and maximize use of the Report it application technology solutions to meet business needs.

Each role in this department offers immense career growth potential and a once‑in‑a‑lifetime opportunity to accelerate the outcomes of our True North Strategy and deliver for our customers.

This role works with business partners to create product plans and bring new features to the market as part of an Agile team. It manages day‑to‑day operations for the PG&A Report It app and website. This role drives cross‑functional collaboration to ensure compliance with regulatory requirements, deliver a seamless user experience, and support operational readiness. This role will work closely with the Digital Strategy team, which oversees PG&A’s customer‑facing digital products, including

Salary Range:

• Bay Area Minimum: $122,000
• Bay Area Mid‑Point: $158,000
• Bay Area Maximum: $194,000
• CA Minimum: $116,000
• CA Mid‑Point: $150,000
• CA Maximum: $184,000

• Job is also eligible to participate in PG&A’s discretionary incentive compensation programs.
• Position follows a hybrid work model, requiring employees to report to their assigned office location at least one day per week. The remaining days may be worked remotely, depending on business needs. The headquarters is located in Oakland, CA.

• Define and execute the product vision for Report It program, ensuring alignment with PG&A’s safety objectives and CPUC mandates.
• Develop and maintain the roadmap for new features, enhancements, and integrations.
• Incorporate customer feedback and analytics into product improvements.
• Manage Report It functionality, ensuring timely triage of safety concerns and integration with internal workflows (e.g., vegetation management, engineering).
• Partner with Digital Strategy, Report It Program, and Agile teams for development, testing, and deployment activities.
• Coordinate with analytics and marketing teams for campaign strategy, acquisition, and engagement initiatives to increase adoption.
• Prioritize and implement new features.
• Monitor performance metrics and customer satisfaction to identify improvement opportunities.
• Identify opportunities to improve how customers and employees report issues (e.g., outages, hazards, equipment concerns).
• Act as the primary liaison between technical teams and business units, translating needs into actionable product features.
• Lead design and prototyping of reporting tools (mobile app, web portal, internal dashboards).
• Define and maintain the Report…