Technical Support Specialist

Overview

Bee Genius is innovating in HR- tech. We thrive on pushing the boundaries and building the future of work. We seek talented individuals who share our vision and are eager to make a lasting impact in technology.

Job Description:

We are looking for a dedicated Technical Support Specialist to join our team. You will provide technical assistance to customers, troubleshoot issues, and resolve technical problems.

• Respond to customer inquiries and provide timely technical support
• Diagnose and troubleshoot software and hardware issues
• Collaborate with development and operations teams to resolve complex problems
• Create and maintain support documentation and knowledge base articles
• Escalate issues to higher-level support or development teams when necessary
• Provide excellent customer service and ensure customer satisfaction

• Associate's or bachelor's degree in Information Technology or a related field
• Proven experience in technical support or a similar role
• Strong knowledge of computer systems, software, and networks
• Excellent problem-solving and communication skills
• Patience and empathy when dealing with customers
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

$50,000 - $80,000 per year

Please note that salary ranges are estimates and can vary based on factors such as location and candidate experience.