Application Analyst

Employer

Delta Dental of California

Applications Analyst

1333 Broadway, Oakland, CA 94612

Must appear in office 2 days per week. WFH permissible 3 days per week.

$174,637 - $179,637/year

• Gather and document requirements, ensuring technology solutions align with business goals.
• Analyze workflows, identify inefficiencies, and propose process improvements.
• Act as liaison between stakeholders, technical teams, and vendors to facilitate clear communication.
• Perform data analysis and reporting to provide insights for decision‑making.
• Support change management, user training, and compliance documentation.
• Design test plans, execute functional and regression tests, and track defects to ensure system reliability.
• Facilitate User Acceptance Testing (UAT) by coordinating with end users and gathering feedback.
• Implement automation and performance testing to improve system efficiency.
• Document test cases, results, and defect logs for future reference.
• Conduct compliance and security testing to ensure adherence to regulations and industry standards.
• Oversee the implementation, maintenance, and security of IT infrastructure.
• Monitor system performance, troubleshoot issues, and apply necessary updates.
• Enforce security and compliance measures to protect data and prevent cyber threats.
• Manage vendor relationships, procurement, and contract negotiations.
• Plan disaster recovery to ensure business continuity and data protection.
• Assess and optimize IT systems to meet business and technical requirements.
• Evaluate workflows, identify system gaps, and propose improvements.
• Work with developers and IT teams to design system integrations and ensure seamless data flow.
• Perform troubleshooting and root cause analysis to maintain system stability.
• Produce documentation and reporting to support compliance and future enhancements.
• Lead the implementation of the Epic Cadence module, collaborating with stakeholders to understand scheduling and appointment management requirements.
• Configure and customize Epic Cadence workflows to enhance operational efficiency.
• Oversee the Prelude application, focusing on patient registration, check‑in, and eligibility verification.
• Analyze and optimize Prelude workflows to ensure accurate and streamlined patient information management.
• Manage the integration and functionality of the Welcome Patient Kiosk module within the Epic ecosystem.
• Work closely with end‑users and patients to enhance the self‑service capabilities of the Welcome Patient Kiosk.
• Provide day‑to‑day support for Epic Cadence, Resolute, and Welcome Patient Kiosk applications, addressing end‑user issues and ensuring system stability.
• Collaborate with technical teams to troubleshoot and resolve any issues affecting the functionality of these modules.

• Bachelor’s degree or foreign degree equivalent in IT Management or related field and at least four (4) years of experience in Business Analysis, System Analysis, Configuration, Development and Testing of Healthcare IT systems.
• Conduct cross‑functional requirements workshops and translate business needs into user stories and acceptance criteria using Jira, Confluence, Microsoft SharePoint.
• Map and analyze business workflows using Visio or Miro board to identify process inefficiencies and recommend improvements that drive operational outcomes.
• Design and execute manual and automated test cases using tools like HPALM and Selenium Web Driver, ensuring functional, regression, and performance test coverage.
• Track defects using Jira or similar tools, collaborate with developers for resolution, and validate fixes through retesting to maintain release quality.
• Extract and analyze business data using SQL to support requirements gathering, identify workflow inefficiencies, and validate the impact of proposed system changes; develop and run SQL queries across relational databases (e.g., SQL Server, Oracle) to identify trends, generate custom reports, and provide data‑driven insights to stakeholders.
• Translate findings from SQL‑based data analysis into process improvement recommendations, contributing to measurable outcomes such as reduced cycle times or improved data quality.
• Demons…