IT Administrator

• Position: IT Administrator
• Department: Administration
• Classification: Class 3-E
• Employment Status / FLSA Status: Regular Full-Time (40 hours per week) / Non-Exempt
• Pay Range (Hourly): $35.80 - $42.10, plus benefits. Compensation is based on qualifications and experience.
• Reports To: Chief Operating Officer, Administrative Manager or Designee
• Announcement Date: October 14, 2026
• Final date to receive applications: Open Until Filled

Founded in 1968, Family Bridges is a nonprofit organization dedicated to empowering individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. Guided by our vision of building healthy, prosperous communities with dignity, we are driven by the values of compassion, respect, collaboration, and cultural understanding as we deliver high-quality services that create lasting impact.

The IT Administrator administers, maintains, secures, and supports the technology systems used across Family Bridges locations. The position provides responsive technical support to staff; manages user accounts, devices, Microsoft 365, networks, and business systems; maintains technology documentation and inventory; and coordinates with vendors to ensure reliable, secure, and cost-effective IT operations.

• Provide timely technical support to staff; diagnose and resolve hardware, software, connectivity, printing, mobile-device, and VoIP issues.
• Track, prioritize, and document technical support requests through resolution; communicate progress and expected service restoration to affected staff.
• Configure, deploy, maintain, patch, and replace computers, peripherals, mobile devices, software, and related equipment.
• Administer user accounts, access permissions, licensing, email, and Microsoft 365 services, including onboarding, access changes, and account deactivation in coordination with HR and authorized supervisors.
• Monitor the functionality and availability of office networks, routers, wireless systems, site-to-site VPNs, servers, backups, certificates, and other assigned systems; promptly escalation significant risks or outages.
• Monitor backup completion, perform scheduled restoration checks, and maintain recovery procedures in coordination with service providers.
• Implement and maintain approved security controls, including endpoint protection, multifactor authentication, software updates, secure configurations, and password and access practices.
• Promptly report and elevate suspected security incidents; assist with investigation, containment, and recovery in accordance with agency procedures and vendor guidance.
• Maintain accurate technology inventory, configuration, warranty, licensing, support, renewal, and secure equipment disposal records.
• Document systems, recurring issues, resolutions, administrative procedures, and user guidance; provide basic technology training to staff.
• Coordinate scheduled maintenance and system changes to minimize operational disruption; maintain documentation to support IT coverage during absences and transitions.
• Coordinate with service providers and vendors, track service requests, and obtain information needed for purchasing, renewal, repair, or replacement decisions.
• Assess technology needs and prepare cost estimates and recommendations for replacing or updating equipment and systems.
• Protect confidential organizational, employee, and client information and follow agency data-security, incident-reporting, and applicable technology compliance procedures.
• Travel among agency sites and provide scheduled or urgent support outside regular hours when operationally necessary.
• Perform other related duties as assigned.

• At least two years of progressively responsible IT experience, including hands‑on systems administration and end‑user support.
• Working knowledge of Microsoft Windows, Microsoft 365 administration, user-account and access management, PC hardware, office networks, routers, wireless systems, VPNs, endpoint security, and common business applications.
• Experience with system configuration, software updates, backup processes, and hardware and software troubleshooting.
• Demonstrated troubleshooting, documentation, prioritization, and problem‑solving skills.
• Ability to explain technical information clearly to users with varied levels of technical proficiency.
• Ability to work independently, manage multiple requests, maintain confidentiality, and…