AutoCAD Systems Analyst

Pivot Point Solutions is a California-based consulting firm that delivers experienced field professionals to construction and utility organizations across the state. We partner with contractors, program owners, and utility clients to provide skilled inspection, construction management, and field support personnel who keep infrastructure projects safe, compliant, and on schedule.

Our team understands the demands of active construction environments, from underground gas and electric infrastructure to large-scale utility programs. By pairing deep industry knowledge with a responsive, hands-on approach, we help clients maintain quality, meet regulatory requirements, and keep field operations running smoothly on some of California's most critical infrastructure projects.

Title: AutoCAD Systems Analyst
Sector: Information Technology / Engineering Applications
Seniority: Mid-Level
Location: Oakland, CA
Job Type: Hybrid – 1 Day per Week Onsite
Contract Length: 12 Months +
Compensation: $74 - $95/hour

Pivot Point Solutions is seeking a Business Systems Analyst to support engineering applications and technology solutions used by electric utility operations teams. This position will focus on supporting AutoCAD-based applications, troubleshooting user issues, improving business processes and assisting with technology enhancements that support engineering, construction, maintenance and field operations.

The ideal candidate brings practical AutoCAD experience along with a strong understanding of business systems, application support and cross-functional collaboration. This role requires someone who can work directly with technical teams and business users, identify opportunities for improvement and help ensure engineering applications remain reliable, efficient and aligned with operational needs.

Support and maintain engineering applications and technology tools used by utility engineering and operations teams.

Provide day-to-day application support, troubleshooting and issue resolution for AutoCAD and related engineering systems.

Assist with AutoCAD configurations, application functionality and system enhancements.

Learn and support Autodesk vertical applications, including Autodesk Utility Design (AUD) and Plant 3D.

Develop familiarity with Project Wise administration, functionality and document management processes.

Respond to user inquiries, investigate application issues and escalate complex technical problems when necessary.

Collaborate with business stakeholders and IT teams to understand operational processes, system requirements and improvement opportunities.

Gather, analyze and document business requirements for application enhancements and technology solutions.

Support the development, testing and implementation of engineering application improvements.

Lead or participate in User Acceptance Testing (UAT), including test coordination, validation and quality reviews.

Analyze end-to-end business processes and identify opportunities to improve efficiency through technology.

Participate in project planning, scope discussions, requirements reviews and change request activities.

Support application deployments, system updates and change management activities.

Work with engineering, operations and IT teams to ensure applications support established business processes.

Assist with maintaining existing work management systems and supported applications.

Prepare documentation, status updates and presentations for technical teams, business users and leadership.

Facilitate collaborative discussions to resolve issues, clarify requirements and build consensus.

Support continuous improvement initiatives and contribute to process optimization efforts.

Work independently while collaborating closely with experienced analysts, specialists and team leadership.

Associate degree in Business, Engineering, Computer Science, Information Systems or a related field, or equivalent professional experience.

5+ years of relevant experience in business systems, information technology, engineering applications or a related technical environment.

Intermediate or advanced proficiency in AutoCAD
, including an understanding of its functionality, configuration and best practices.

Experience supporting business or engineering applications, troubleshooting user issues and coordinating system improvements.

Familiarity with business process analysis, requirements gathering, application testing and technology…