ServiceNow ITAM SME
Job in
Oakland, Alameda County, California, 94601, USA
Listed on 2026-11-05
Listing for:
Zuven technologies Inc
Full Time
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Specialist, IT Project Manager
Job Description & How to Apply Below
Job Title: Service Now ITAM SME (Software Asset Management & Hardware Asset Management)
Location: San Diego, CA (Remote)
Experience- 8+ years of overall IT experience
- 5+ years of hands-on experience in Service Now ITAM implementations
- Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
- Experience working in enterprise-scale Service Now environments
- Lead end-to-end implementation of Service Now ITAM solutions (HAM Pro & SAM Pro).
- Conduct requirement gathering workshops and translate business requirements into scalable Service Now solutions.
- Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
- Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
- Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
- Define data models, asset classes, lifecycle states, and governance standards.
- Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
- Drive asset normalization and software entitlement management activities.
- Integrate Service Now with:
- SCCM/MECM
- Microsoft Intune
- Active Directory
- Procurement systems (SAP, Oracle, Coupa, etc.)
- Cloud platforms (Azure, AWS)
- Develop automation using Flow Designer, Integration Hub, Business Rules, and Scripted APIs.
- Define ITAM governance framework, policies, and operational procedures.
- Monitor software compliance and license utilization.
- Support internal and external audits.
- Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
- Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
- Act as the functional and technical SME for ITAM-related initiatives.
- Conduct workshops, training sessions, and knowledge transfer activities.
- Service Now ITAM (HAM Pro, SAM Pro)
- CMDB & CSDM
- Discovery & Service Mapping
- Asset Lifecycle Management
- Software License Management
- Service Now Flow Designer & Integration Hub
- REST/SOAP Integrations
- JavaScript & Service Now Scripting
- ITIL v4 Processes
- Reporting & Performance Analytics
- Service Now Certified System Administrator (CSA)
- Certified Implementation Specialist Software Asset Management (CIS-SAM)
- Certified Implementation Specialist Discovery
- Certified Implementation Specialist Service Mapping
- ITIL V4 Foundation Certification
- ITAM Strategy & Roadmap
- HAM Pro / SAM Pro Implementation
- CMDB and Asset Governance
- License Compliance Management
- Integration Design & Documentation
- Executive Dashboards & KPI Reporting
- Process Documentation and SOPs
Mandatory Skills : Service Now CMDB, Service Now Integration Hub, Service Now ITSM
ITAM, HAM, SAM
Background Check :
No
Drug Screen :
No
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×