Technical Project Manager -GCP​/AI

We are seeking an experienced Technical Project Manager to lead the implementation of Google Cloud, AI, and cloud-based customer experience solutions. This role is responsible for managing multiple technical projects from initiation through deployment, ensuring successful delivery on time, within scope, and within budget.

The ideal candidate has strong project management experience, a technical understanding of Google Cloud technologies, and the ability to coordinate cross-functional teams while maintaining excellent client relationships.

• Manage multiple medium-to-large technical projects involving Google Cloud, conversational AI, CCaaS, and enterprise solutions.

• Oversee the full project lifecycle, including discovery, planning, configuration, development, testing, and deployment.

• Translate business requirements into technical milestones, deliverables, and actionable project plans.

• Develop and maintain project schedules, budgets, risk assessments, integration plans, and testing documentation.

• Serve as the primary point of contact for clients throughout the implementation process.

• Coordinate technical resources, including Cloud Architects, Developers, Business Analysts, and QA teams.

• Monitor project progress, identify potential risks, and implement corrective actions to maintain timelines.

• Communicate project updates, technical challenges, scope changes, and budget status to stakeholders.

• Ensure solutions meet client requirements, technical standards, and quality expectations.

• Maintain accurate project documentation, resource allocation, and reporting.

• Support continuous improvement of project management methodologies and delivery processes.

• 4-7 years of technical project management experience, preferably within IT consulting, professional services, or systems integration.

• 3+ years of experience managing Google Cloud Data and AI implementation projects.

• Experience with Contact Center as a Service (CCaaS) platforms or AI-powered customer experience solutions preferred.

• Demonstrated ability to manage multiple concurrent technical projects and cross-functional teams.

• Strong understanding of Agile, Scrum, and traditional project management methodologies.

• Experience managing project budgets, schedules, technical dependencies, and stakeholder expectations.

• Familiarity with Google Cloud, Google Workspace, and Microsoft 365.

• Excellent communication, organizational, problem-solving, and client relationship management skills.

• Ability to work independently in a fully remote environment.

• Google Cloud Platform (GCP): Cloud infrastructure, integrations, and enterprise solutions.

• Conversational AI: Virtual agents, intents, fulfillment webhooks, and automation.

• Google Enterprise Customer Experience (GECX): AI-powered customer engagement and contact center solutions.

• CX Agent Studio: Implementation and management of AI-driven customer experiences.

• Gemini Enterprise: Generative AI applications, enterprise automation, and AI agent platforms.

• CCaaS Solutions: Cloud-based contact center implementations and integrations.

• Bachelor's degree in Computer Science, Information Systems, Engineering, Project Management, or a related field, or equivalent professional experience.

• Project Management Professional (PMP) certification preferred.

• Certified Scrum Master (CSM) or equivalent Agile certification preferred.

• Google Cloud certifications are a plus.