Technical Enablement Leader, Cortex XCOR

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Cortex XCOR, Palo Alto Networks' AI-native observability platform, is leading observability's AI moment. We are fundamentally transforming the industry, moving beyond static dashboards and manual troubleshooting toward true AI-driven observability and autonomous response. With our next-generation platform we are empowering operations teams to match the velocity of AI-driven software development.

To support the rapid growth and massive market opportunity of our field organization, we are investing heavily in our Enablement team. We are seeking a Sr. Technical Enablement Consultant to build out the foundational operational backbone for our technical Go-To-Market (GTM) teams.

In this highly impactful role, you will work hand-in-hand with our GTM Technical Leaders to construct role-specific onboarding and ever boarding programs that optimize time-to-productivity for technical GTM team members. You will team up with Subject Matter Experts (SMEs) to translate complex concepts into digestible, world-class enablement programs.

While your primary focus centers on Customer Success (CS) and Domain Consulting (DC), you will also elevate the technical foundation across all customer-facing roles, including Sales and Sales Development, to drive technical excellence across the entire GTM organization.

If you’re someone who thrives on leading complex, cutting-edge programs, with experience in both enablement and customer facing roles, this is an unmatched opportunity to accelerate your career at the forefront of AI and observability.

• Strategic Alignment: Work closely with GTM Leadership to define the critical technical knowledge, skills, and competencies (e.g., product expertise, demo mastery, competitive landscape) required for our technical pre-sales and post-sales teams to succeed.
• Develop Role-Specific Enablement: Partner deeply with our Domain Consulting and Customer Success leaders to develop role-specific enablement. Collaborate with Product and Product Marketing to execute technical New Product Introduction (NPI) enablement needed for each role.
• Onboarding & Continued Learning: Lead, design, and facilitate comprehensive onboarding programs for our Domain Consultants & Customer Success team members, as well as regular Technical Enablement sessions to drive continuous learning.
• Curriculum Design: Work with the Head of Enablement and the Sales Enablement Leader to weave technical curriculum into the broader field enablement strategy, ensuring consistent…