Senior IT Project Manager - ITSM

We are seeking a Senior Project Manager / Technical Program Manager to lead the coordination and delivery of complex, cross-functional software initiatives. This role combines Agile delivery leadership with operational execution and requires partnering across Engineering, Product Management, and Operations teams. The ideal candidate brings structure to fast-moving environments, excels at stakeholder management, and leverages AI tools to improve delivery effectiveness and reporting.

• Coordinate delivery across software development, product management, and operations teams.
• Own end-to-end delivery of technical initiatives including infrastructure, automated testing, telemetry and debugging systems, and large-scale data pipelines.
• Manage scope, priorities, risks, dependencies, and timelines across multiple engineering teams.
• Ensure software readiness and quality before production, factory, or operational release.

• Lead Agile delivery processes and Scrum ceremonies, including sprint planning, backlog grooming, standups, retrospectives, release planning.
• Drive iterative delivery, continuous improvement, and team accountability.
• Remove blockers and ensure alignment across stakeholders and delivery teams.

• Manage operational workflows including technical support processes, user engagement programs, and device or fleet management activities.
• Coordinate data producers and consumers to ensure outputs meet evolving business and research requirements.
• Create, refine, and document scalable operating procedures and best practices.

• Plan and coordinate executive-facing product demonstrations and leadership reviews.
• Provide clear communication of project status, risks, dependencies, and mitigation plans.
• Support live troubleshooting and issue resolution during high-visibility events.

• Utilize AI and automation tools to track deliverables, identify risks, and generate stakeholder reporting.
• Improve operational efficiency through workflow automation and dashboard development.
• Promote an AI-forward culture focused on measurable productivity improvements.

• Lead and mentor small teams or project coordinators supporting operational and delivery functions.
• Foster collaboration, accountability, and continuous improvement across teams.

• 8+ years of experience in Technical Program Management, Project Management, or Delivery Management.
• Proven experience coordinating multiple cross-functional teams, including Engineering, Product, and Operations.
• Strong hands-on experience leading Agile/Scrum programs and facilitating sprint planning, backlog grooming, retrospectives, release planning, and other Scrum ceremonies.
• Experience delivering software engineering, infrastructure, cloud, cybersecurity, incident management, or hardware/software integration programs.
• Experience with IT Service Management (ITSM) processes and tools, including Atlassian products such as Jira and Confluence.
• Strong risk management, prioritization, dependency management, and stakeholder communication skills.
• Experience working in high-visibility environments with executive stakeholders.
• Familiarity with AI and automation tools for reporting, workflow optimization, and project tracking.
• Excellent written and verbal communication skills.

• Healthcare, pharmaceutical, or life sciences industry experience.
• PMP, PMI-ACP, SAFe, or similar certification.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related discipline.
• Experience in hardware/software co-development…