Hardware & Software Support Specialist; AI-Driven
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IT/Tech
Job Description & How to Apply Below
Pocket is seeking a frontline customer support specialist to help users across hardware and software. You’ll handle tickets, troubleshoot device pairing, connectivity, billing, and account questions. An AI agent handles routine volume, and you’ll feed it knowledge so it learns.
You’ll work in a high-volume, distributed team, move fast, write clearly, and own every ticket until resolved. Real ownership from day one, direct line to product and engineering, and room to grow as the support function
We have an opening for a Hardware & Software Support Specialist (AI-Driven) in San Francisco, CA, United States within Management & Operations, Sales.
We are currently recruiting a Hardware & Software Support Specialist (AI-Driven) for our team in San Francisco, CA, United States.
This is a genuine opportunity to take on the Hardware & Software Support Specialist (AI-Driven) role at Pocket (YC W26).
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