Community Manager

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CCH builds and manages quality, affordable housing in caring communities.

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments.

• Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
• Integrity – Striving for reliability and honesty in all that we do and say
• Independence – Empowering people to age in place with dignity

A Community Manager (CM) ensures the efficient and safe management of an assigned Community. The CM is responsible for overseeing staff and property functions to ensure high-quality, safe housing for residents in a fiscally responsible manner. The CM is also responsible for building positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.

• Contribute to caring and positive working and living environments for all employees and residents
• Manage the day-to-day operations of an assigned property
• Perform standard supervisory functions including team selection, initial and ongoing training and development, managing ongoing performance, and interpersonal matters
• Identify community resources to recruit staff vacancies in collaboration with the HR Department.
• Enforce CCH policies and procedures to ensure compliance with legal requirements and all administrative agency rules and regulations.
• Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
• Prioritize and assign all work and projects amongst staff;
  Coordinate service work and monitor preventative maintenance work;
  Ensure that work schedules are followed.
• Collaborate appropriately with internal and external business partners and vendors to ensure effective implementation of any improvements, repairs, and alike
• Prepare for site and other inspections (including INSPIRE, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
• Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order. Work closely with the Portfolio Manager to develop the site’s annual budget.
• Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
• Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.
• Market units in accordance with an approved marketing plan which considers all federal, state and local and regulatory requirements.
• Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
• Review all delinquent accounts and resident receivables and determine the necessary course of action to collect outstanding balances in consultation with the Portfolio Manager.
• Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Other duties as assigned.

This position will report directly to the Senior Community Manager and supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.

CCH is committed to paying competitive wages. The salary range for this position is $25.50 - $34.55 in California and $24.04 - $31.79 outside of California. Based on CCH’s compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for…