On-Site Supervisor; CP

Overview

Job Description - On-Site Supervisor (CP) (0033947)

Location:

US-CA-Oakland — Worker

Location:

On-Site

The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and the successful implementation of the Manpower Service Delivery model at client locations. This role focuses on executing daily tasks, ensuring compliance, and fostering a positive experience for both clients and talent. The Onsite Supervisor serves as a bridge between OnSite Manager, talent, clients, and leadership, maintaining operational efficiency and addressing day-to-day challenges with a solutions-oriented mindset.

The OnSite Supervisor drives operational success and client satisfaction by leading in four key areas:
Operational Support & Service Delivery, Talent Engagement & Management, Client & Team Collaboration, Administrative Excellence & Compliance. The role emphasizes accurate reporting, talent engagement, and proactive problem-solving to support the Onsite Manager or Client Ops Manager in driving the success of the Manpower Service Delivery model.

The OnSite Supervisor fosters a culture of accountability, collaboration, safety, and continuous development. By mentoring and guiding talent, the OnSite Supervisor empowers individuals to excel in their roles while promoting open communication and teamwork. The role is committed to building a motivated, engaged, and high-performing talent team that delivers exceptional service and safety to both clients and our talent.

A day in the life of an OnSite Supervisor includes operating under general direction with the OCE Standardization and Best-Practice Methodology, applying critical thinking and solutioning with the OnSite Manager or Client Ops Manager, and driving site performance. This role has no signing or authorization responsibilities and requires collaboration with direct management.

• Operational Support & Service Delivery:
  Data Entry & Reporting – accurately input and reconcile data related to time entry, attendance, payroll, and client invoicing; ensure compliance with contractual terms and onboarding requirements. Client Reporting – prepare and distribute daily, weekly, and monthly client-specific reports, ensuring accuracy and alignment with client expectations. Order Management – process and prioritize client orders, ensuring talent is assigned promptly and meets the client’s requirements;
  
  coordinate with internal teams for resource alignment.
• Talent Engagement & Management:
  New-Hire Support – conduct check-ins with new hires to address questions, provide guidance, and ensure a smooth onboarding experience. Performance Monitoring – track and evaluate talent performance, address issues, provide constructive feedback, and collaborate with OnSite Manager to resolve performance-related concerns and implement improvement plans. Safety Oversight – promote and enforce a culture of safety, document incidents or near-misses, and work with the client to address gaps and provide continuous improvement to site safety compliance.
• Client & Team
  
  Collaboration:
  
  Client Updates – maintain regular communication with OnSite Manager or Client Ops Manager and client to provide updates on operations, address concerns, and highlight successes. Team Coordination – support the OnSite Manager or Client Ops Manager in delegating tasks and ensuring team alignment with service delivery goals. Mentor and guide talent to complete training and other responsibilities.
• Administrative Excellence & Compliance:
  Operations Wrap-Up – finalize administrative tasks, including safety reports, time clock corrections, and validation of client and talent reports. Compliance Audits – assist in conducting quarterly compliance audits for contracts, onboarding requirements, and SOPs using the OCE templates.

Required

• Industry: 2+ years in staffing, human resources, or a client-facing operational role.
• Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
• Education:
  
  High school diploma or equivalent.
• Technical:
  Digital literacy – proficiency with desktop applications (MS Suite, SharePoint,…